Patient Services Representative (PSR) - Urology Clinic

3M HEALTHCARE; Oklahoma City (OK); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

PTO

401(k)

Medical and dental plans

Job summary

OU Health is seeking a Patient Services Representative to support the Urology Clinic. The role includes scheduling, patient intake, and clerical tasks to keep the clinic operating smoothly. The candidate will greet patients, collect demographics, verify eligibility, and assist with referrals as needed.

Strong communication and customer service skills are essential, along with proficiency in Microsoft Office and EMR systems. Prior clinic experience is a plus.

Qualifications

• High School Diploma or GED required.
• Level 1 requires 1+ year of professional work experience; Level 2 requires 3+ years in customer service, including at least 6 months in a clinical environment.
• No license/certification required.

Responsibilities

• Schedule patient appointments by phone or in person.
• Provide information about clinic operations.
• Obtain and update patient demographics for new and existing patients.
• Answer telephone calls and route to appropriate staff.
• Coordinate schedules for patients needing multiple services.
• Greet patients entering the clinic for appointments.
• Accept payments and write receipts; balance cash drawer daily.
• Prepare and file encounter forms with signatures as required.
• Copy insurance cards and upload into EMR.
• Assist with charting and processing ancillary forms for services.

Skills

Customer service

Verbal & written communication

Clerical skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Title

Patient Services Representative (PSR) - Urology Clinic

Department

Urology Clinic

Job Description

This position may be filled as a Patient Services Representative Level 1 or 2, depending on individual experience, expertise, and qualifications. The Patient Services Representative coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e., x‑rays, vascular services, etc.).
• Promotes the organization’s Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x‑ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitors and acts on WQs in EMR for Referrals.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications (Level 1)

• Education: High School Diploma or GED required.
• Experience: 1 or more years of professional work experience required.
• License/Certification/Registration: None required.

Minimum Qualifications (Level 2)

• Education: High School Diploma or GED required.
• Experience: 3 or more years of experience in customer service, including at least 6 months in a clinical environment required.
• License/Certification/Registration: None required.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

Equal Opportunity Employer

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.