Patient Services Concierge – Information Desk

Liberty Hospital; Liberty (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

Liberty Hospital invites applications for a part-time Guest Services Associate at the Information Desk. You will help patients and visitors, answer inquiries in person and by phone, and support daily operations across departments.

The role requires excellent communication, basic computer skills (Windows, Microsoft Office), and a friendly, helping attitude. Advanced Spanish is preferred to assist diverse guests.

Qualifications

• Excellent oral communications skills.
• Proficient in Windows and Microsoft Office applications.
• Basic understanding of written communication.

Responsibilities

• Demonstrates ability to provide care/service safely and efficiently for the care of each patient.
• Assists with operations of the Information Desk to develop and enhance customer service for all patients and visitors.
• With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.
• Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.
• Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required.
• Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers to assist.
• Assists senior patients with outside transportation.
• Maintains confidentiality issues including no information, denial and expiration patients.
• Works collaboratively and cooperatively with information desk volunteers, including training.
• Monitors facility conditions, notifies appropriate department for resolutions.
• Maintains up- to- date calendar of events via e-mail notices.
• Maintains a neat and orderly information desk.
• Tracks inventory of necessary supplies and forms.
• Attends mandatory staff meetings.
• Follow policies, procedures, and standards; complies with Corporate Responsibility Program.
• Assumes responsibility for risk and safety issues associated with position.
• Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etc.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Skills

Oral communication

Customer service

Spanish (advanced)

Education

High School Graduate or GED

Tools

Windows

Microsoft Office

Job description

Liberty Hospital invites applications for a part-time Guest Services Associate at the Information Desk. You will help patients and visitors, answer inquiries in person and by phone, and support daily operations across departments.

The role requires excellent communication, basic computer skills (Windows, Microsoft Office), and a friendly, helping attitude. Advanced Spanish is preferred to assist diverse guests.