Patient Services Clerk: Front Desk & Scheduling

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Nisqually Generations Healing Center is seeking a Patient Service Representative I to provide front-line clerical and administrative support for patients and staff. You will handle patient check-in/check-out, scheduling, phone communications, and maintain confidential records in the EHR system, supporting medical, dental, MAT, SUD, and behavioral health services.

The role requires empathy, strong communication, and meticulous attention to detail, with occasional later hours or weekend work and

Qualifications

• High School Diploma or GED.
• 2+ years of medical, clinical or behavioral health office, EHR and patient service experience in a fast-paced environment or appropriate combination of education and experience.
• Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribes vehicle insurance provider.
• Successfully pass a pre-employment drug screen and criminal background check.
• The ability to work with vulnerable populations including adults and children.
• Must pass a State and National (FBI) criminal history background check prior to employment.

Responsibilities

• Welcoming, assisting and providing excellent customer service to patients and visitors with professionalism and empathy.
• Facilitating patient check-in and check-out procedures.
• Coordinating patient appointment scheduling across departments, balancing provider availability along with patient needs.
• Verifying insurance coverage and updating patient demographic information.
• Assisting patients with signing up for insurance as applicable.
• Answering phone calls, routing messages, and responding to routine inquiries.
• Preparing accurate and confidential records using Electronic Health Record (EHR) systems.
• Supporting patients through the intake and treatment process with sensitivity and discretion.
• Ensuring compliance with patient confidentiality procedures, 42 CFR part 2, and HIPAA.
• Collaborating with clinical and administrative staff to support coordinated care.
• Performing general office tasks such as filing, data entry, and document preparation.

Skills

Customer service

Communication skills

Empathy

Attention to detail

Multitasking

Education

High School Diploma or GED

Business administration coursework

Tools

Electronic Health Records (EHR)

Office software

Job description

Nisqually Generations Healing Center is seeking a Patient Service Representative I to provide front-line clerical and administrative support for patients and staff. You will handle patient check-in/check-out, scheduling, phone communications, and maintain confidential records in the EHR system, supporting medical, dental, MAT, SUD, and behavioral health services.

The role requires empathy, strong communication, and meticulous attention to detail, with occasional later hours or weekend work and