Healthcare Front Desk & Patient Services Supervisor

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 60,000 - 78,000; Full time

Job summary

Nisqually Generations Healing Center seeks a Patient Service Supervisor to oversee front desk, patient services, and child watch operations, ensuring a welcoming experience for patients across medical, dental, behavioral health and substance use services.

The role provides day-to-day leadership to front desk and child watch staff, works with other departments to improve efficiency, and ensures records processes meet compliance and privacy standards.

Qualifications

• Associate's degree or equivalent education and experience.
• 4+ years of medical/clinical or behavioral health office experience in a fast-paced environment.
• 2+ years of supervisory experience in a medical/clinical or behavioral health office.
• Experience in handling and maintaining medical records, including EHR systems.
• Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements.
• Pre-employment drug screen and criminal background check.
• Ability to work with vulnerable populations including adults and children.
• Must pass a State and National (FBI) criminal history background check prior to employment.

Responsibilities

• Oversee daily front desk and patient services operations, ensuring smooth patient flow and positive customer service for internal and external clients and patients.
• Supervise and support front desk staff and child watch staff, including training, assigning tasks, evaluating performance, staff development, correcting actions, scheduling, and daily guidance.
• Ensure that the child watch program adheres to and is compliant with policy, procedures, and applicable regulations.
• Coordinate appointment scheduling across departments, balancing provider availability and patient needs.
• Assist clinical staff with administrative actions, including faxes, printing notes, and other office tasks.
• Monitor patient flow, identify inefficiencies and help implement improvements.
• Maintain and oversee patient records within the EHR system, ensuring accuracy and confidentiality.
• Ensure HIPAA and related confidentiality compliance.
• Oversee patient registration and insurance verification and demographic accuracy.
• Serve as escalation point for patient concerns or front desk issues.
• Collaborate with clinical and administrative teams to support coordinated care.

Skills

Communication skills

Staff supervision

Customer service

EHR systems

Education

Associate's degree or equivalent

Bachelor's degree in Healthcare Admin or Business

Tools

EHR systems

Job description

Nisqually Generations Healing Center seeks a Patient Service Supervisor to oversee front desk, patient services, and child watch operations, ensuring a welcoming experience for patients across medical, dental, behavioral health and substance use services.

The role provides day-to-day leadership to front desk and child watch staff, works with other departments to improve efficiency, and ensures records processes meet compliance and privacy standards.