Patient Services Care Navigator

Martin's Point Health Care; Portland (ME); On-site; USD 57,881,000 - 71,492,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan with employer contribu

Paid time off including Volunteer Time

Pie day

Job summary

Martin's Point Health Care in Portland, ME seeks a Care Team Patient Services Representative to deliver world-class service to patients and staff, answer calls, coordinate labs, and support messaging and referrals.

Requires HS Diploma and 3+ years in administrative/customer service, preferably in a medical setting. Flexible hours, weekends/evenings possible; pay range $20.20-$24.95/hour with comprehensive benefits; equal opportunity employer; contact [e-mail].

Qualifications

• HS Diploma or equivalent
• 3+ years experience in administrative or customer service environment.
• Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred

Responsibilities

• Handle PSR desktop management activities
• Schedule, reschedule and cancel patient appointments
• Provide phone support to internal and external customers within established quality metrics
• Coordinate New Patient Management (distributes packets, maintains records, initial screenings, etc.)
• Follow Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting)
• Responsible for Lab results reporting as delegated
• Responds to patient requests via incoming phone call, portal or written request
• With Clinical Support, tracks and follows up patient issues
• Issues pre-appointment lab and health maintenance reminders
• Manages Web portal communications and patient related portal requests/questions
• Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals
• Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record
• Participates in process improvement activities
• Conduct patient check-in and check-out activities as appropriate
• Collects copays and outstanding balances
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
• Reviews missing slips and creates claims to ensure appropriate billing
• At some sites will document and refill medications following the guidance given by PKC

Skills

Independent work

Medical terminology

Healthcare benefits knowledge

Windows data entry

Telephone etiquette

Interpersonal skills

Multitasking

Organizational skills

Problem solving

Collaboration

Education

High school diploma or equivalent

Administrative/customer service experience

Tools

Windows-based computer

MS Word

Job description

Martin's Point Health Care in Portland, ME seeks a Care Team Patient Services Representative to deliver world-class service to patients and staff, answer calls, coordinate labs, and support messaging and referrals.

Requires HS Diploma and 3+ years in administrative/customer service, preferably in a medical setting. Flexible hours, weekends/evenings possible; pay range $20.20-$24.95/hour with comprehensive benefits; equal opportunity employer; contact [e-mail].