Patient Service Representative

Shady Grove Fertility; Lawrenceville, Northern (GA, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional发展

Job summary

Shady Grove Fertility in Lawrenceville, Georgia, seeks a Patient Services Representative to greet patients, manage front office, check in for appointments, and coordinate communications with clinical and billing teams.

Ideal candidates have 2+ years in an administrative role, familiarity with medical software, HIPAA knowledge, and strong communication skills to support patient care and operational efficiency.

Qualifications

• High school diploma or equivalent is required.
• 2+ years previous experience in an administrative role; medical office experience preferred.
• Knowledge of medical software, terminology and procedures preferred.
• Knowledge of HIPAA Regulations preferred.
• Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization.
• Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information.
• Excellent organizational skills.
• Ability to work independently, under pressure and within deadlines.
• Exceptional written and verbal communication skills and attention to detail.
• Ability to work as part of a team.
• Tech savvy.
• Flexibility and willingness to learn at all times.
• Excellent multi-tasking abilities.
• Ability to use billing systems.

Responsibilities

• Greet patients and manage front office.
• Check patients in for appointments and sanitize rooms.
• Answer patient phone calls and route appropriate team.
• Register new patients into laboratory EMR.
• Send and verify consents.
• Take payments and work closely with Ovation Billing team.
• Process and fax completed lab reports results to referring physicians.
• Act as liaison between lab staff and medical team.
• Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments.
• Assist lab staff in administrative projects.
• Perform all other duties as assigned.

Skills

Interpersonal communication

Administrative experience

Medical software knowledge

HIPAA knowledge

Discretion and confidentiality

Organization

Work under pressure

Verbal and written communication

Teamwork

Tech savviness

Willingness to learn

Billing systems proficiency

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day.US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of thehope we inspire in our patients, thelives we help bring into the world, and theculture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—includingShady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for aPatient Services Representative to join our team atShady Grove Fertility in Lawrenceville, Georgia.

• Schedule: Monday through Friday, from 7:00 AM to 3:30 PM: one weekend a month

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, thePatient Services Representative will:

• Greet patients and manage front office
• Check patients in for appointments and sanitize rooms
• Answer patient phone calls and route appropriate team
• Register new patients into laboratory EMR
• Send and verify consents
• Take payments and work closely with Ovation Billing team
• Process and fax completed lab reports results to referring physicians
• Act as liaison between lab staff and medical team
• Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
• Assist lab staff in administrative projects
• Perform all other duties as assigned

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience— individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High school diploma or equivalent is required
• 2+ years previous experience in an administrative role; medical office experience preferred
• Knowledge of medical software, terminology and procedures preferred
• Knowledge of HIPAA Regulations preferred
• Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
• Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
• Excellent organizational skills
• Ability to work independently, under pressure and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Tech savvy
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities
• Ability to use billing systems

More important than any single credential, however, is theright person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide acompetitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs
• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that adiverse workforce is essentialto fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offeringclinical, administrative, and operational career opportunitiesat locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.