Patient Services Call Center Specialist - Part-Time, On-Site

Augusta-Health; Fishersville (VA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings plans

Earned Wage Access Program

Paid time off and flexible scheduling

Education and onboarding support

Onsite parking

Job summary

Augusta Health in Fishersville, VA is seeking a Call Center Specialist (Part-Time, On-site) to support patients, families, and staff with compassionate, accurate, and timely information. The role emphasizes HIPAA compliance, meticulous data verification, and seamless routing of calls to the appropriate departments using Expance EHR.

The position focuses on delivering high-quality customer service within a collaborative, patient-centered environment in Virginia’s Shenandoah Valley.

Qualifications

• Knowledge of medical terminology.
• Familiarity with patient privacy regulations (HIPAA).
• Clear and empathetic verbal communication is essential.

Responsibilities

• Answer calls promptly and politely.
• Route calls to appropriate department.
• Follow HIPAA regulations and Augusta Health policies.
• Verify patient information as needed.
• Provide information to callers and use Expance EHR as needed.

Skills

Medical terminology

HIPAA privacy regulations

Communication skills

Confidential handling

Tools

Expanse EHR

Job description

Augusta Health in Fishersville, VA is seeking a Call Center Specialist (Part-Time, On-site) to support patients, families, and staff with compassionate, accurate, and timely information. The role emphasizes HIPAA compliance, meticulous data verification, and seamless routing of calls to the appropriate departments using Expance EHR.

The position focuses on delivering high-quality customer service within a collaborative, patient-centered environment in Virginia’s Shenandoah Valley.