Patient Services Call Center Specialist

Nevada Health Centers; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Company sponsored PPO medical plan

403(b) retirement plan with employer match

Generous time-off policy

Company paid life/AD&D policies

Job summary

Nevada Health Centers is seeking a Call Center Representative in Las Vegas, NV. This role involves managing calls for scheduling and handling general patient inquiries effectively. Customer service, communication skills, and effective time management are essential for success in this position. Comprehensive benefits including medical and retirement plans are offered, making it an attractive opportunity for qualified candidates.

The ideal applicant will have a high school diploma and customer service experience, with preference given to those fluent in English and Spanish.

Qualifications

• Must have 6 months experience in a customer service role.
• Strong written and verbal communication skills are required.
• Fluency in English and Spanish is preferred.

Responsibilities

• Provide exceptional customer service to both internal and external customers.
• Schedule, reschedule, and confirm appointments accurately.
• Complete appropriate patient documentation in electronic medical records.

Skills

Customer service

Communication skills

Time management

Education

High school diploma or GED

Tools

Electronic Health Records

Multi-line phone system

Job description

Nevada Health Centers is seeking a Call Center Representative in Las Vegas, NV. This role involves managing calls for scheduling and handling general patient inquiries effectively. Customer service, communication skills, and effective time management are essential for success in this position. Comprehensive benefits including medical and retirement plans are offered, making it an attractive opportunity for qualified candidates.

The ideal applicant will have a high school diploma and customer service experience, with preference given to those fluent in English and Spanish.