Patient Services Call Center Specialist

Jax Spine & Pain Centers; Jacksonville, Lower Merion Township (FL, Montgomery County); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Health, dental, vision insurance

Paid time off & holidays

401(k) with company match

Career growth opportunities

Collaborative, patient-focused culture

Zusammenfassung

Jax Spine & Pain Centers is seeking a compassionate Call Center Representative to be the first point of contact for patients. You will professionally manage inbound and outbound calls, schedule appointments across multiple providers and locations, and verify patient information while ensuring HIPAA compliance and accurate documentation.

In this role you will support patient access to care, route clinical questions to the right staff, verify insurance eligibility, and maintain timely

Qualifikationen

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proficiency with computers and telephone systems.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Answer a high volume of inbound and outbound patient calls in a professional and courteous manner.
• Schedule, reschedule, and confirm appointments for multiple providers and clinic locations.
• Collect, verify, and update patient demographics, insurance, referral, and authorization information.
• Provide patients with non-clinical information regarding services, appointment prep, policies, and scheduling.
• Route clinical questions and urgent concerns to the appropriate clinical staff.
• Verify insurance eligibility and referral requirements, as applicable.
• Document patient interactions in the EHR and practice management systems.
• Coordinate with front desk, billing, authorizations, and clinical teams to support continuity of care.
• Monitor voicemail queues and ensure timely follow-up.
• Maintain patient confidentiality and HIPAA compliance.
• Meet productivity, quality, attendance, and customer service standards.

Kenntnisse

Excellent verbal and written comms.

Customer service orientation

Multitasking

Computer and telephone systems

Ausbildung

High school diploma or equivalent

Tools

EHR systems

Medical scheduling software

Insurance verification tools

Referral and prior authorizations

Jobbeschreibung

Jax Spine & Pain Centers is seeking a compassionate Call Center Representative to be the first point of contact for patients. You will professionally manage inbound and outbound calls, schedule appointments across multiple providers and locations, and verify patient information while ensuring HIPAA compliance and accurate documentation.

In this role you will support patient access to care, route clinical questions to the right staff, verify insurance eligibility, and maintain timely