Patient Services Associate — Scheduling & Billing

Franciscan Alliance, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Franciscan Health Carmel is seeking a Patient Service Representative for Clay Township Family Medicine in Carmel, IN. This full-time role handles patient interactions, scheduling, and payments, collaborating with providers and staff in a fast-paced physician office.

The PSR serves as the first point of contact for patients and families, guiding them through copayment, prepayment, and balance responsibilities while using an EMR system and providing courteous service.

Qualifications

• Requires High School Diploma or GED.
• 1 year of Customer Service experience.
• 1 year in healthcare is preferred.

Responsibilities

• Answer incoming calls, respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments; apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on practice specialty.

Skills

Customer service

Communication

Cash handling

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR) system

Job description

Franciscan Health Carmel is seeking a Patient Service Representative for Clay Township Family Medicine in Carmel, IN. This full-time role handles patient interactions, scheduling, and payments, collaborating with providers and staff in a fast-paced physician office.

The PSR serves as the first point of contact for patients and families, guiding them through copayment, prepayment, and balance responsibilities while using an EMR system and providing courteous service.