Patient Access Representative I, 1.0, Days

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Franciscan Health Indianapolis Campus is seeking a Patient Access Representative I to support preregistration, registration and patient financial counseling. You will gather demographic and financial data for medical records and coordinate with medical staff to ensure HIPAA compliance and accurate billing.

The role requires communicating clearly with patients about copayments and prepayments, and involves evening full-time shifts.

Qualifications

• Requires high school diploma or GED.
• Associate’s degree preferred.
• Professional/vocational/trade training acceptable.

Responsibilities

• Interview patients and families to obtain accurate registration information and enter data without duplicating medical records.
• Enter policy numbers, group numbers, addresses and contact details for billing and clinical data.
• Counsel patients on copayments, prepayments and outstanding balances and assist with financial counseling.
• Perform pre-registrations to maintain patient flow and coordinate with clinical staff across departments.

Education

Associate’s Degree

High School Diploma/GED

Professional/Vocational/Trade Training

Job description

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

With 11 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takespride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
• Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
• Verbally interview patient and/or family in order to obtain registration information.
• Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections.
• Identify co-payment procedures and fiscal procedures related to registration procedures.
• Complete computer and telephone pre-registrations to maintain patient flow.
• Full-time: Evenings

QUALIFICATIONS

• Preferred Associate’s Degree
• Required High School Diploma/GED
• Required Professional/Vocational/Trade Training

TRAVEL IS REQUIRED:

Never or Rarely

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.