Bilingual Patient Services Associate – Front Desk & Scheduling

Saludos Hispanos; Middletown (CT); On-site; USD 27,552; Full time

Benefits offered by this job

Medical and Dental Plans

Life and Disability Insurance

Paid Time Off

Tuition Reimbursement

Job summary

A community health center in Middletown seeks a full-time Patient Services Associate. The role demands exceptional customer service skills and the ability to multitask in a busy environment. The ideal candidate must be bilingual in English and Spanish and hold an Associate’s degree in Medical Office or Medical Assistant. Responsibilities include managing patient appointments, answering phone calls, and ensuring patient confidentiality. Competitive benefits package offered.

Qualifications

• Must be bilingual in English and Spanish.
• Exceptional customer service skills are necessary.
• Healthcare experience preferred in Medical, Dental, or Behavioral Health.

Responsibilities

• Provide exceptional customer service to patients and visitors.
• Schedule and verify patient appointments.
• Manage phone calls and document in the EHR system.

Skills

Bilingual skills (Spanish speaking)

Exceptional customer service skills

Excellent verbal and written communication skills

Problem solving and critical thinking skills

Excellent organizational skills

Education

Associate's degree in Medical Office or Medical Assistant

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

A community health center in Middletown seeks a full-time Patient Services Associate. The role demands exceptional customer service skills and the ability to multitask in a busy environment. The ideal candidate must be bilingual in English and Spanish and hold an Associate’s degree in Medical Office or Medical Assistant. Responsibilities include managing patient appointments, answering phone calls, and ensuring patient confidentiality. Competitive benefits package offered.