Patient Services Associate – Front Desk & Billing

University of Texas Rio Grande Valley; Harlingen (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

The University of Texas Rio Grande Valley invites applications for the Patient Services Representative I in the Communication Center. This role greets and registers patients, handles incoming calls, schedules appointments, verifies insurance eligibility, and collects time-of-service payments.

Candidates will uphold HIPAA confidentiality, assist with billing questions and estimates, and support patient flow to improve clinic efficiency and patient satisfaction.

Responsibilities

• Acts as the first point of contact for patients in the clinical setting and provides high-level customer service.
• Accurately registers patients by obtaining demographic information while maintaining confidentiality.
• Schedules, reschedules, and cancels patient appointments to maximize clinic flow.
• Answers incoming calls professionally and relays accurate information.
• Performs time-of-service collections and educates patients about billing processes.
• Verifies patient insurance eligibility and documents needed forms.

Job description

The University of Texas Rio Grande Valley invites applications for the Patient Services Representative I in the Communication Center. This role greets and registers patients, handles incoming calls, schedules appointments, verifies insurance eligibility, and collects time-of-service payments.

Candidates will uphold HIPAA confidentiality, assist with billing questions and estimates, and support patient flow to improve clinic efficiency and patient satisfaction.