Patient Experience Coordinator II

University of Texas Rio Grande Valley; Harlingen, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University of Texas Rio Grande Valley is seeking a Patient Services Representative II for UT Health RGV Primary Care & Employee Health in Harlingen. You will coordinate clerical and medical activities, register patients, and facilitate access to UT Health RGV services.

The role emphasizes exceptional customer service, accurate information gathering, and collaboration with departments to ensure patient satisfaction. Requires high school diploma; medical office certification preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in a hospital/clinic setting is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Interact with patients, physicians, and staff professionally.
• Register and check-in/out patients and verify information.
• Document calls, triage when needed, and ensure patient safety and satisfaction.
• Explain billing processes and help with financial responsibilities including third-party benefits.
• Coordinate financial counseling for day surgery and provide cost estimates.
• Maintain patient confidentiality and communicate with various departments to resolve issues.

Skills

Customer service

Registration/check-in/out

Medical terminology familiarity

Education

High School Diploma or equivalent

Medical Office Specialist certificate program or Medical Administrative Assistant (preferred)

Job description

The University of Texas Rio Grande Valley is seeking a Patient Services Representative II for UT Health RGV Primary Care & Employee Health in Harlingen. You will coordinate clerical and medical activities, register patients, and facilitate access to UT Health RGV services.

The role emphasizes exceptional customer service, accurate information gathering, and collaboration with departments to ensure patient satisfaction. Requires high school diploma; medical office certification preferred.