PATIENT SERVICES REPRESENTATIVE I - Communication Center

University of Texas Rio Grande Valley; Harlingen (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

The University of Texas Rio Grande Valley invites applications for the Patient Services Representative I in the Communication Center. This role greets and registers patients, handles incoming calls, schedules appointments, verifies insurance eligibility, and collects time-of-service payments.

Candidates will uphold HIPAA confidentiality, assist with billing questions and estimates, and support patient flow to improve clinic efficiency and patient satisfaction.

Responsibilities

• Acts as the first point of contact for patients in the clinical setting and provides high-level customer service.
• Accurately registers patients by obtaining demographic information while maintaining confidentiality.
• Schedules, reschedules, and cancels patient appointments to maximize clinic flow.
• Answers incoming calls professionally and relays accurate information.
• Performs time-of-service collections and educates patients about billing processes.
• Verifies patient insurance eligibility and documents needed forms.

Job description

Office Location
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2 nd Floor
Edinburg, TX 78539

Edinburg: [phone]
Brownsville: [phone]
Office hours:
Monday-Friday
8:00a.m. - 5:00p.m.

Faculty Recruitment:
College of Engineering & Computer Science: [e-mail]

Robert C. Vackar College of Business & Entrepreneurship: [e-mail]

PATIENT SERVICES REPRESENTATIVE I - Communication Center

Please see Special Instructions for more details.

Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
*Date of Birth
*Gender
*Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.

Position Information

Posting Number

Posting Number SRGV9148

Working Title

Working Title PATIENT SERVICES REPRESENTATIVE I - Communication Center

Number of Vacancies

Number of Vacancies 1

Location

Department

Department School of Medicine/ Revenue Cycle

FTE

FTE 1.0

FLSA

FLSA Non-Exempt

Scope of Job

Responsible for greeting and registering patients in a caring and warm manner, handle in-coming patient telephone calls, scheduling appointments, handling patient queries, collecting and obtaining accurate insurance information, and time of service collections as required.

Description of Duties

• Acts as the first point of contact for patients in the clinical setting and provides high-level customer service consistently to both internal and external customers, while upholding UT Health RGV’s mission, values, and promoting service lines.
• Accurately and completely registers patients by obtaining patient demographic information, while maintaining patient confidentiality in according with HIPAA guidelines.
• Responsible for scheduling, rescheduling, and cancelling all patient appointments as needed and when appropriate to maximize patient flow and clinic efficiency.
• Responsible for answering incoming calls in a professional, timely manner, ensuring caller’s needs are met and accurate information is relayed and obtained.
• Completes reminder calls as needed; greets incoming patients and visitors in person or on the telephone and promotes active listenings responsively to patient concerns or complaints and provides or seeks appropriate remedies while promoting quality care.
• Check’s in and check’s out patients through the appropriate appointment workflows, including verifying patient insurance eligibility, scanning all necessary identification into the EMR system, and ensuring completion and accuracy of patient registration forms.
• Performs all necessary daily check-in and checkout tasks as required for reconciliation purposes, including next day preparation of charts, deposit reconciliation, and charge entry.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
• Verifies patient insurance eligibility and benefits through various payers, including commercial insurances, Medicaid, and Medicare.
• Obtains the necessary prior authorizations, referrals, and other insurance documentation needed for all visits as required by the insurance carrier.
• Performs all Time-of-Service collections including collecting copays, deductibles, and outstanding balances due on the account.
• Educates the patient/responsible parties regarding billing processes, financial responsibilities, third party benefit information and, provides estimates of out-of-pocket costs to patients.
• Establishes payment plans for