Patient Services Associate

Pediatrix Medical Group; Los Gatos (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Parental Leave Benefit

Job summary

Pediatrix Medical Group is seeking a Patient Services Associate to greet patients, register and check in, collect copays, and coordinate scheduling. You will support insurance verification and patient communications to ensure efficient visits.

The role emphasizes HIPAA compliance, exceptional customer service, and teamwork within a busy medical office environment. Prior office experience is preferred; high school diploma or GED required.

Qualifications

• Must have knowledge of medical terminology and strong customer service skills.
• Excellent verbal and written communication abilities required.
• Ability to multitask in a fast-paced medical office setting while maintaining accuracy.

Responsibilities

• Greet patients and register/check in; verify demographics and insurance information.
• Collect copayments and outstanding balances; schedule follow-up appointments.
• Verify insurance eligibility and benefits prior to appointments; obtain pre-authorizations as needed.
• Manage high-volume calls with professional telephone etiquette; route messages.
• Prepare daily clinic schedule and assist care team with patient flow and documentation.

Skills

Medical terminology

Customer service

Verbal communication

Multitasking

Team player

HIPAA compliance

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.

Patient Reception & Check-In/Check-Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed

Scheduling & Communication

• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED): or equivalent combination of education and experience.

Experience

• 2-3 years recent experience in a related position in medical office setting preferred
• Strong computer knowledge (Microsoft office) preferred
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred

Skills/Abilities

• Knowledge of medical terminology
• Superior customer service skills
• Excellent verbal and written communication
• Ability to work in a fast-paced environment
• Ability to work on multiple projects at one time
• Ability to work as a team player
• Ability to prioritize responsibilities and meet deadlines
• Ability to work in a high stress environment.

Take great care of the patient, every day and every way.TM

Pay Range (Base Pay)

$22.00 - $34.66 per hour

Starting Pay Range (Base Pay)

$23.00 - $30.00 per hour

Full-time Is Classified As Team Members Who Are Consistently Scheduled And Work 30 Hours Or More On a Weekly Basis. Full-time Team Members Are Eligible For The Following

Health Insurance

Medical and Prescription Drugs; Teladoc Health; Teladoc Second Opinion Service; Dental; Vision; Short-Term Disability (STD); Long-Term Disability (STD); Basic Life Insurance; Spouse Life; Child Life and Accidental Death & Dismemberment (AD&D).

Other Benefits

Health Savings Account; Healthcare Flexible Spending Account (FSA); Parental Leave Benefit; Sick Pay Bank; Employee Assistance Program (EAP); Progyny Fertility Benefits; Group Aflac Policies; Identity Theft Protection; Employee Charitable Fund; Care.com; Various Discount Programs

Retirement Benefits

401(k) Thrift & Profit-Sharing Plan; Employee Stock Purchase Plan (ESPP)

NOTE: Team members at least 21 years old and are active full-time or part‑time employee are eligible to participate in our 401(k) Plan at the time of hire. Team members who meet the plan’s minimum age requirement can enroll in the plan at any time, and contributions will begin as soon as administratively possible.

Team Members are eligible to begin participating in the ESPP if they have been employed by Pediatrix for two consecutive months prior to the start of each calendar quarterly offering period and are scheduled to work a minimum of 20 hours per week for five consecutive months during the year.

Paid Time Off

All full-time team members are eligible for PTO that may be used for time away from work. Team members hired before the 15th of the month accrue PTO the first month of employment; however, team members hired on or after the 16th of the month begin accruing PTO the month following date of hire. Team members are entitled to PTO according to the following methodology:

• Length of Continuous Service
• Annual PTO
• Hours Accrued Monthly
• Maximum Accrual
• 0 – 4 full years
• 18 days (144 hours)
• 12.0 hours
• 27 days (216 hours)
• 5 -- 8 full years
• 23 days (184 hours)
• 15.33 hours
• 34.5 days (276 hours)
• More than 8 full years
• 28 days (224 days)
• 18.67 hours
• 42 days (336 hours)

Team members accrue PTO as they work up to the maximum accruals stated above. After reaching the maximum accrual, a team member does not accrue additional PTO time until the team members uses sufficient PTO to fall below the maximum permissible accruals. Full-time team members who work less than 40 hours will accrue on a pro rata basis.

Paid Holidays

The Company observes the following Holidays: New Year’s Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Eve; Christmas Day; and 1 Floating Holiday.

NOTE: The paid holidays above are offered to regular full-time team members upon employment. Full-time team members who work fewer than 40 hours per week will receive holiday pay on a pro-rated basis.

Paid Sick Leave

Pediatrix provides paid sick leave to full-time team members through our PTO with accruals outlined above.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.