Per Diem Patient Services Associate (MFM Office)

Pediatrix Medical Group; Denver (CO); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Job summary

The Patient Services Associate (PSA) at Pediatrix Medical Group supports front‑office operations, greeting patients, checking in/out, collecting payments, and coordinating care. This role ensures smooth scheduling and accurate billing while maintaining a welcoming, HIPAA‑compliant environment.

It requires 2–3 years in a medical office, strong computer skills, and a commitment to compassionate patient service. Per diem details and Colorado pay ranges apply.

Qualifications

• High school diploma or GED or equivalent.
• 2–3 years recent experience in a related medical office role.
• Experience with insurance verification, billing, and government payer regulations preferred.
• Strong computer skills with Microsoft Office.

Responsibilities

• Greet and check-in patients; verify demographics and insurance.
• Collect copayments and balance due; schedule follow-ups.
• Coordinate appointments and communicate delays or changes.
• Verify insurance eligibility and obtain pre-authorizations as needed.
• Maintain patient records, assist with billing and HIPAA compliance.

Skills

Knowledge of medical terminology

Superior customer service skills

Excellent verbal and written communi c

Ability to work in a fast-paced enviro

Ability to work on multiple projects

Ability to work as a team player

Ability to prioritize responsibilities

Ability to work in a high stress env

Education

High school diploma or GED or equivalent

Tools

Microsoft Office

Job description

Job Summary

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‑office workflows. The Patient Services Associate interacts with patients by greeting and providing check‑in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‑out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‑quality care to every patient, every day.

Patient Reception & Check‑In/Check‑Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed

Scheduling & Communication

• Schedule new and follow‑up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high‑volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED): or equivalent combination of education and experience.

Experience Industry

Healthcare

Experience

• 2-3 years recent experience in a related position in medical office setting preferred
• Strong computer knowledge (Microsoft office) preferred
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements (pertaining to services offered by the practice) preferred

Skills/Abilities

• Knowledge of medical terminology
• Superior customer service skills
• Excellent verbal and written communication
• Ability to work in a fast‑paced environment
• Ability to work on multiple projects at one time
• Ability to work as a team player
• Ability to prioritize responsibilities and meet deadlines
• Ability to work in a high stress environment.

Motto & Culture

Take great care of the patient, every day and every way. TM At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU.

Pay Range (Base Pay)

$19.29-$28.12 per hour

Starting Pay Range (Base Pay)

$22.00-$25.00 per hour

Per‑diem is defined as team members who are scheduled as needed and not on a consistent basis.

Benefits

• Health Insurance – Pediatrix does not offer health insurance for team members in a Per Diem role.
• Other Benefits – Employee Assistance Program (EAP)
• Retirement Benefits – Pediatrix does not offer retirement benefits for team members in a Per Diem role.
• Paid Time Off – Pediatrix does not offer paid time off for team members in a Per Diem role.
• Paid Sick Leave – Eligible per‑diem team members will accrue one hour of sick time for every 30 hours worked in Colorado. Team members begin to accrue sick leave upon hire. Eligible team members continue to accrue paid sick leave as they work up to the maximum accrual cap of 48 hours. At the end of the benefit year, up to 48 hours of unused PSL may carry over into the subsequent calendar year. NOTE: The Company will not pay team members for unused sick leave upon termination of employment.

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‑affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‑based practices. The group’s high‑quality, evidence‑based care is bolstered by significant investments in research, education, quality‑improvement and safety initiatives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.