Patient Services Associate (Temporary)

Pediatrix-Medical-Group-3; Laguna Hills (CA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

Pediatrix Medical Group is seeking a Patient Services Associate to greet patients, check them in, verify insurance, and collect payments. You will schedule appointments, coordinate referrals, and support the care team to ensure efficient front-office workflows.

Responsibilities include processing patient information, handling inquiries, and assisting with billing and administrative tasks in a fast-paced clinic. HIPAA compliance and excellent communication are essential.

Qualifications

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Ability to manage multiple projects.

Responsibilities

• Greet and check-in patients; verify demographics and insurance.
• Schedule appointments and coordinate referrals as needed.
• Verify insurance eligibility and discuss coverage with patients.
• Support office operations: faxing, scanning, indexing charts.
• Provide compassionate, HIPAA-compliant customer service.

Skills

Excellent verbal and written iletişim

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.

Responsibilities

Patient Reception & Check-In/Check-Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed

Scheduling & Communication

• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Qualifications

Education:

• High school diploma or general education degree (GED): or equivalent combination of education and experience.

Experience Industry: Healthcare

Experience:

• 2-3 years recent experience in a related position in medical office setting preferred
• Strong computer knowledge (Microsoft office) preferred
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred

Skills/Abilities:

• Knowledge of medical terminology
• Superior customer service skills
• Excellent verbal and written communication
• Ability to work in a fast-paced environment
• Ability to work on multiple projects at one time
• Ability to work as a team player
• Ability to prioritize responsibilities and meet deadlines
• Ability to work in a high stress environment.

Benefits and Compensation

Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU.

Pay Range (Base Pay):$21.00-$30.82 per hour

Starting Pay Range (Base Pay):$21.00 -$26.00 per hour

Temporary is defined as Team Members whoare hired for a specified projector time frame.

Health Insurance: Pediatrixdoes not offer health insurance forteam members in atemporaryrole.

OtherBenefits:Employee Assistance Program (EAP)

Retirement Benefits:Pediatrixdoes not offer retirement benefits for team members in aTemporaryrole.

Paid Time Off:Pediatrixdoes not offerpaid time off for team members in aTemporaryrole.

Paid Sick Leave:

Temporaryteam memberswillaccrue one hour of sick time for every 30 hours worked in California. Team members begin to accrue sick leave upon hire. However, they cannot use accrued sick leave until their 90thday of employment.Eligible team members continue to accrue paid sick leave as they work up to the maximum accrual cap of 80 hours or 10 days of paid sick leave. This means a team member would stop accruing paid sick leave when their paid sick leave bank reaches 80 hours or 10 days. If a team member used paid sick leave and dropped below 80 hours or ten days, the team member would begin accruing paid sick leave again. Accrued paid sick leave will carry over from year to year but is limited to the 80-hour/ten-daycap.

NOTE:The Company will notpay team members for unused sick leave upon termination of employment.

About Us

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

#PedNC

Pediatrix is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.