Patient Services Associate

Pediatrix Medical Group, Inc.; Houston (TX); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Healthcare FSA

Dependent Care FSA

HSAs

401(k) with Employee Stock Purchase

Employee Stock Purchase Program

Job summary

Pediatrix Medical Group, Inc. is seeking a Patient Services Associate to ensure a courteous patient experience and smooth front-office operations at our Houston clinic. The PSA greets and checks in patients, collects payments, schedules appointments, verifies insurance, and supports the care team to deliver high-quality care.

Strong communication and HIPAA compliance are essential. Candidates should have 2–3 years in a medical office, proficiency with Microsoft Office, and knowledge of billing

Qualifications

• 2–3 years recent experience in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements preferred.

Responsibilities

• Greet and check in patients; verify demographics and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed.
• Respond to patient calls and inquiries promptly; coordinate communication between patients, providers, and staff.
• Review and update patient demographics and insurance information; verify eligibility and benefits.
• Complete chart prep and assist with front-office tasks like faxing, scanning and indexing documents.

Skills

Customer service

Communication

Medical terminology

HIPAA compliance

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‑office workflows. The PSA interacts with patients by greeting and providing check‑in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‑out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The PSA prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff in delivering high‑quality care to every patient, every day.

Patient Reception & Check‑In/Check‑Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed.

Scheduling & Communication

• Schedule new and follow‑up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high‑volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time‑of‑service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED) or equivalent combination of education and experience.

Experience

• 2–3 years recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements preferred.

Skills & Abilities

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high‑stress environment.

Benefits offered include medical, dental, vision, life, disability, Healthcare FSA, Dependent Care FSA, HSAs, and a 401(k) plan with Employee Stock Purchase Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.