Patient Services Associate

Pediatrix Medical Group; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

Healthcare FSA

Dependent Care FSA

Health Savings Accounts (HSAs)

401(k) plan

Employee Stock Purchase Program

Job summary

Pediatrix Medical Group in San Antonio, Texas, is hiring a Patient Services Associate (PSA) to enhance patient experiences and support front-office workflows. This role includes welcoming patients, managing appointments, and assisting with insurance verification.

The ideal candidate should possess a high school diploma or GED and have 2-3 years of experience in a medical office. Strong customer service skills and computer knowledge are essential. Competitive benefits are offered to enhance well-being.

Qualifications

• 2-3 years recent experience in a medical office setting preferred.
• Experience in coding, office billing, and insurance regulations preferred.
• Strong computer knowledge (Microsoft Office) preferred.

Responsibilities

• Welcome patients and verify insurance information at check-in.
• Schedule appointments and manage high-volume incoming calls.
• Prepare daily clinic schedules and maintain HIPAA compliance.

Skills

Customer service skills

Knowledge of medical terminology

Excellent verbal and written communication

Ability to work in a fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.

Responsibilities

Patient Reception & Check-In/Check-Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed.

Scheduling & Communication

• Schedule new and follow‑up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high‑volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED) or equivalent combination of education and experience.

Qualifications

• High school diploma or general education degree (GED) or equivalent combination of education and experience.

Experience

• 2‑3 years recent experience in a related position in medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements (pertaining to services offered by the practice) preferred.

Skills / Abilities

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high stress environment.

Benefits and Compensation

We offer comprehensive benefits that fit your life and lifestyle, supporting your health and overall well‑being.

• Medical
• Dental
• Vision
• Life insurance
• Disability
• Healthcare FSA
• Dependent Care FSA
• Health Savings Accounts (HSAs)
• 401(k) plan
• Employee Stock Purchase Program

Pediatrix is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.