Patient Services Assistant (OA)

Veterans Health Administration; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

VA Northeast Ohio Healthcare System is seeking a Patient Services Assistant within the PCAS and AC&P sections under Eligibility & Enrollment. The role supports patient access, scheduling, records, and communications in a busy ambulatory care environment.

The ideal candidate will have strong clerical skills, attention to detail, and the ability to handle inquiries from veterans and their families with professionalism. This is a full-time federal position with federal benefits and stable schedules.

Qualifications

• Administrative and clerical office experience.
• Experience using computer, spreadsheets, database software.
• Ability to receive calls and direct visitors appropriately.

Skills

Accountability

Attention to Detail

Customer Service

Communication Skills

Job description

The VA Northeast Ohio Healthcare System is recruiting for Patient Services Assistant. The Patient Services Assistant will function in Patient Care Administrative Service (PCAS) , Ambulatory Care & Processing (AC&P) Section under Eligibility & Enrollment.

To qualify for this position

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/14/2026.

Time-In-Grade Requirement

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:

Specialized Experience

Examples of specialized experience would typically include, but are not limited to: specialized experience includes administrative and clerical work of an office, utilizing computer, spreadsheets, database, and software to manage information; manages supplies and equipment by interfacing with supply, maintaining time and attendance records, performing data collection and preparing reports; and receiving calls and visitors and directing them appropriately.

Competencies

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.