Program Support Assistant

Veterans Health Administration; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Veterans Health Administration's VA Eastern Colorado Health Care System in Aurora, CO seeks a Program Support Assistant to provide administrative support to the Care Management service and related programs. The role includes handling calls, voicemails, timekeeping, and maintaining data for ongoing projects.

Applicants must meet Time-In-Grade requirements and have one year of specialized experience as described in the announcement.

Qualifications

• One year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation.
• Time-in-grade requirements may apply for current Federal employees.
• Experience using established national protocols to track program data.

Responsibilities

• Provide administrative support to the Care Management service and related programs.
• Manage telephone calls, voicemails, and timekeeping for the Service.

Skills

Excel reporting

Data tracking

Data entry

Reports generation

Databases

Tools

Databases

Job description

This Program Support Assistant position is located within the Care Management service of the VA Eastern Colorado Health Care System (ECHCS) at Aurora, CO. This position provides administrative support to the Care Management service and all supporting programs to ensure coordination and smooth operation. The incumbent works independently within the goals and objectives set by the Service Chief. The incumbent manages telephone calls, voicemails, and timekeeping for the Service.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to:

• Using established national protocols, creates excel sheets to track quarterly production reports
• Maintains automated system of program-specific data to track suspense's on items such as completed transfers, patients transfer status, Liaison activity, project milestones, progress reports, funding accomplishments, compliance strategies, etc
• The incumbent updates/revises local intake tool to better reflect National documentation changes
• Input required data into databases, logs and rosters for management related to the service
• Generates a variety of reports using basic analysis of the social work service's program data

There is no educational substitution at this grade level. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.