Patient Services Assistant (Full-Time)

Hudson Headwaters Health Network; New Jersey; On-site; USD 34,000 - 42,000; Full time

Job summary

Hudson Headwaters Health Network is seeking an in-person Patient Services Representative to greet patients, manage check-in/check-out, and coordinate scheduling in a busy primary care setting.

The role requires strong customer service, multitasking and data-entry skills, with experience in a medical office or related training. Eligible applicants will work a 40-hour week, Mon-Fri, 7am–5pm, with pay noted as $19.77/hour.

Qualifications

• The requirements include a High School Diploma or equivalent.
• Computer training and/or medical terminology training preferred.
• Minimum of one year in a medical office setting or equivalent training.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population is required.
• Experience with Microsoft Office is required.
• Experience with EMR and knowledge of billing is a plus.
• Excellent customer service and communication skills are required.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Assist patients, team members, providers with calls and faxes.
• Identify emergency situations and take appropriate actions.
• Forward calls and correspondence to the appropriate team member.
• Enter and verify patient demographics and insurance information.
• Schedule/reschedule appointments and maximize provider schedule availability.
• Collect co-pays, co-insurance and self-pay balances; offer sliding fee.
• Check out patients and schedule follow-ups; process referrals.
• Reconcile payment batches daily and report discrepancies.
• Perform opening/closing duties per policy; provide excellent service.
• Protect patient confidentiality per policy and procedure.
• Respond timely to insurance inquiries and distribute as needed.
• Attend trainings and meetings; assist in training others.
• Classify and barcode hard-copy documents for EMR; follow release policies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Prioritization

Diversity experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR

Billing knowledge

Job description

Proposed Schedule: 40 hours per week. Shifts will vary between the hours of 7am-5pm Monday-Friday.

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
  • Patient’s usual provider
  • Another member of the usual provider’s care team
  • Another provider in the same site
  • Another provider in an alternate HHHN site
  • Informs patients of HHHN Urgent Care sites
• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Performs all procedures in opening and closing departments in accordance with policy and procedure
• Provides highest level of customer service in all interactions with internal and external customers
• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Attends all expected training and meetings
• Assists Patient Services Leader with training of other Patient Services staff
• Classifies and barcodes hard copy documents for electronic medical records
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Computer training and/or medical terminology training preferred
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required
• Experience with EMR and knowledge of billing a plus
• Excellent customer service and communication skills required

The pay rate for this position is $19.77/hour.

Work Location

In-Person

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