Patient Services Advocate — Front Desk & Care Coordination

Optum; Acton (MA); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Acton Medical Associates, P.C., part of Optum, is hiring a Patient Services Representative on-site in Acton, MA. The role involves greeting patients, verifying insurance, collecting co-pays, and scheduling appointments to ensure smooth patient flow.

The position requires strong communication and multi-tasking skills; the hourly pay ranges from $16.00 to $29.00, with a $1,500 sign-on bonus for external candidates. UnitedHealth Group policies apply, with commitment to HIPAA standards.

Qualifications

• High school diploma or GED or 1+ year medical-related experience.
• Medical receptionist experience or public-facing customer service background.

Responsibilities

• Greet patients and verify insurance; collect co-payments and post to accounts.
• Schedule urgent care/same-day and future appointments according to physician protocols.
• Verify patient demographics and HIPAA information; ensure paperwork is ready for each day.
• Process referrals and obtain prior authorizations as required by insurance.
• Maintain professionalism and provide excellent patient service and multi-task effectively.

Skills

Medical receptionist experience

Public contact experience

Education

High school diploma or GED

Job description

Acton Medical Associates, P.C., part of Optum, is hiring a Patient Services Representative on-site in Acton, MA. The role involves greeting patients, verifying insurance, collecting co-pays, and scheduling appointments to ensure smooth patient flow.

The position requires strong communication and multi-tasking skills; the hourly pay ranges from $16.00 to $29.00, with a $1,500 sign-on bonus for external candidates. UnitedHealth Group policies apply, with commitment to HIPAA standards.