Patient Services Representative

Optum; Acton (MA); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Acton Medical Associates, P.C., part of Optum, is hiring a Patient Services Representative on-site in Acton, MA. The role involves greeting patients, verifying insurance, collecting co-pays, and scheduling appointments to ensure smooth patient flow.

The position requires strong communication and multi-tasking skills; the hourly pay ranges from $16.00 to $29.00, with a $1,500 sign-on bonus for external candidates. UnitedHealth Group policies apply, with commitment to HIPAA standards.

Qualifications

• High school diploma or GED or 1+ year medical-related experience.
• Medical receptionist experience or public-facing customer service background.

Responsibilities

• Greet patients and verify insurance; collect co-payments and post to accounts.
• Schedule urgent care/same-day and future appointments according to physician protocols.
• Verify patient demographics and HIPAA information; ensure paperwork is ready for each day.
• Process referrals and obtain prior authorizations as required by insurance.
• Maintain professionalism and provide excellent patient service and multi-task effectively.

Skills

Medical receptionist experience

Public contact experience

Education

High school diploma or GED

Job description

$1,500 sign-on bonus for external candidates!

Explore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you'll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

The Patient Services Representative takes care of the beginning and end of the appointment process for the patient. This position is vital to giving the patient the proper service and treatment they deserve as soon as they walk into our facility. In this role, the Patient Services Representative represents Acton Medical Associates, P.C. in a professional and courteous manner, greets the patient, verifies insurance, confirms patient demographics, accepts co-payments and makes follow-up appointments if necessary. These are just some of the important responsibilities the Patient Services Representative has to ensure our patients enjoy the best healthcare experience possible. This position requires excellent communication, phone and computer skills and the ability to multi-task.

Primary Responsibilities:

• Works full time, on site, to support the needs of the department and of AMA-PC
• Maintain a high level of professionalism and provide excellent patient servicing
• Ensure that all necessary paperwork is ready for the day's appointments
• Verify the patient's demographic information; check and scan insurance cards. Confirm that HIPAA information is filled out properly and up to date
• Collect and correctly post co-payments to the patient's account. Balance deposit daily
• Schedule urgent care/same day and future appointments according to the physician protocols
• Check patient's insurance eligibility for all same day appointments prior to their arrival using the necessary web sites
• Confirm all patient appointments according to the automated call report provided to each floor
• Schedule appointments and enter referral requests from patient calls, the patient portal and faxes received from physician offices
• Process referrals and obtain prior authorizations for MRIs and CT scans per insurance requirements
• Comply with HIPAA & PHI (Protected Health Information) Regulations at all times
• Other duties as assigned by the Patient Services Manager or Supervisor

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or general degree (GED) or 1+ years related experience in the medical field or equivalent of education and experience
• Medical receptionist experience and/or background. Public contact experience may be substituted

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.