Front Desk Patient Services Specialist

Dovetail Health Inc.; Acton (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

Job summary

Acton Medical Associates, P.C. is part of UnitedHealth Group's Optum family and provides primary care for adults and children.

The Patient Services Representative role begins and ends the appointment process, greeting patients, verifying demographics, collecting co-pays, and scheduling follow-ups to ensure timely, high-quality care. This on-site position emphasizes excellent communication, HIPAA compliance, and multi-tasking in a team that values integrity and patient experience.

Qualifications

• High school education or GED or 1+ years related experience in the medical field or equivalent of education and experience.
• Medical receptionist experience and/or background. Public contact experience may be substituted

Responsibilities

• Works full time, on site, to support the needs of the department and of AMA-PC
• Maintain a high level of professionalism and provide excellent patient servicing
• Ensure that all necessary paperwork is ready for the day's appointments
• Verify the patient's demographic information; check and scan insurance cards. Confirm that HIPAA information is filled out properly and up to date
• Collect and correctly post co-payments to the patient's account. Balance deposit daily
• Schedule urgent care/same day and future appointments according to the physician protocols
• Check patient's insurance eligibility for all same day appointments prior to their arrival using the necessary web sites
• Confirm all patient appointments according to the automated call report provided to each floor
• Schedule appointments and enter referral requests from patient calls, the patient portal and faxes received from physician offices
• Process referrals and obtain prior authorizations for MRIs and CT scans per insurance requirements
• Comply with HIPAA & PHI (Protected Health Information) Regulations at all times
• Other duties as assigned by the Patient Services Manager or Supervisor

Skills

Communication skills

Phone skills

Computer skills

Multi-tasking

Education

High school diploma or GED

Job description

Acton Medical Associates, P.C. is part of UnitedHealth Group's Optum family and provides primary care for adults and children.

The Patient Services Representative role begins and ends the appointment process, greeting patients, verifying demographics, collecting co-pays, and scheduling follow-ups to ensure timely, high-quality care. This on-site position emphasizes excellent communication, HIPAA compliance, and multi-tasking in a team that values integrity and patient experience.