Patient Service Technician - Arlington (2837)

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Patient Service Tech for our Arlington outpatient clinic in Jacksonville, FL. The role combines patient rehabilitation support with front-desk clerical tasks in a busy clinical setting.

Responsibilities include assisting patients under therapist direction, coordinating appointments, and maintaining a clean, compliant, and efficient treatment area. Strong computer skills and reliable teamwork are essential for daily operations.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer-service experience in medical, service, or hospitality.
• Ability to work in a fast-paced environment.
• Good interpersonal skills.

Responsibilities

• Assist patients with exercises and transfers under therapist direction.
• Communicate patients' status to the therapist.
• Maintain treatment areas and equipment and ensure a safe environment.
• Maintain patient confidentiality and adhere to patient rights policies.
• Manage clinic appointment scheduling and patient pre-registration.
• Provide general office support (filing, copying, inventory, supplies).
• Handle light cleaning duties and collect patient payments.
• Log referrals and track referrals in the database.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office (Word/Excel)

Job description

Job DetailsJob Location: Outpatient - Arlington - Jacksonville, FL 32225Position Type: Full TimeJob Shift: DayJob Category: Technicians The Patient Service Tech is an opportunity to work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care. Location:9100 Merrill Rd Ste 10, Jacksonville, FL 32225 Department: Outpatient - Arlington Hours: M-F; 11AM-7PM Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Responsibilities:

• Assist patients with exercises and transfers under the direction of treating therapist
• Communicate patients' status to Therapist directing patient care
• Cleans and maintains treatment areas and equipment throughout the da
• Maintains confidentiality of patient information
• Adheres to policies and procedures specific to patient rights
• Maintains a clean and safe environment; identifies and reports hazards
• Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)
• Proficient with Microsoft Office software products, especially Word and Excel
• Exhibit sound organizational skills, personal initiative and time management skills
• Knowledge of medical terminology, insurance and authorization
• Manages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)
• Prepare new patient paperwork and confirm all paperwork and verification information is in medical record
• Pre-register all walk-ins, telephone and fax referrals received by Clinic
• Provides general office support such as filing, copy, faxing, maintaining inventory control, and ordering supplies
• Perform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.
• Collects patient responsibility payments, provides receipts
• Checks and responds to work related voicemail and email timely
• Logs all referrals and tracking in the Referral Database
• Work the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)
• Other duties as assigned by Manager

Qualifications:

• High school diploma or GED,
• Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.
• Good interpersonal skills
• Good strength, endurance and mobility
• Must be able to work in a fast paced environment