Patient Service Technician - Arlington

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Priority Dispatch Corp. seeks a Patient Service Tech to support therapists and front desk tasks at the Outpatient Arlington clinic in Jacksonville. You will assist patients with exercises, manage appointments, and maintain a clean treatment area while handling basic office duties.

Ideal candidates have a high school diploma or GED and strong interpersonal and organizational skills. The role requires the ability to work in a fast-paced environment with attention to patient rights and

Qualifications

• High school diploma or GED.
• Preferred minimum two years in customer service within medical, service or hospitality.
• Good interpersonal skills and ability to work in a fast-paced environment.

Responsibilities

• Assist patients with exercises and transfers under therapist direction.
• Communicate patient status to the therapist directing care.
• Maintain cleanliness of treatment areas and equipment.
• Protect patient confidentiality and follow patient rights policies.
• Maintain a clean, safe environment and report hazards.
• Operate basic office equipment and Microsoft Office tools.

Skills

Interpersonal skills

Customer service

Time management

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Office automation

Job description

Job DetailsJob Location: Outpatient - Arlington - Jacksonville, FL 32225Position Type: Full TimeJob Shift: DayJob Category: Technicians The Patient Service Tech is an opportunity to work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care. Location:9100 Merrill Rd Ste 10, Jacksonville, FL 32225 Department: Outpatient - Arlington Hours: M-F; 11AM-7PM Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Responsibilities:

• Assist patients with exercises and transfers under the direction of treating therapist
• Communicate patients' status to Therapist directing patient care
• Cleans and maintains treatment areas and equipment throughout the da
• Maintains confidentiality of patient information
• Adheres to policies and procedures specific to patient rights
• Maintains a clean and safe environment; identifies and reports hazards
• Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)
• Proficient with Microsoft Office software products, especially Word and Excel
• Exhibit sound organizational skills, personal initiative and time management skills
• Knowledge of medical terminology, insurance and authorization
• Manages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)
• Prepare new patient paperwork and confirm all paperwork and verification information is in medical record
• Pre-register all walk-ins, telephone and fax referrals received by Clinic
• Provides general office support such as filing, copy, faxing, maintaining inventory control, and ordering supplies
• Perform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.
• Collects patient responsibility payments, provides receipts
• Checks and responds to work related voicemail and email timely
• Logs all referrals and tracking in the Referral Database
• Work the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)
• Other duties as assigned by Manager

Qualifications:

• High school diploma or GED,
• Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.
• Good interpersonal skills
• Good strength, endurance and mobility
• Must be able to work in a fast paced environment