Patient Service Technician

Cape Cod Healthcare Inc.; Orleans (MA); On-site; USD 58,680,000 - 89,311,000; Full time

Job summary

Cape Cod Healthcare Laboratory in Massachusetts is seeking a Patient Service Tech - CLAB6 to join the Outreach team. The role focuses on quality patient care through specimen collection, processing, LIS data entry, and clear communication with physicians and patients, across multiple sites.

You will perform phlebotomy via venipuncture, finger and heel sticks, and support home or nursing home collections as required. A basic phlebotomy program completion and MA driver’s license are expected.

Qualifications

• Read, write and communicate in English.
• High school diploma or equivalent.
• Valid US driver’s license upon hire; MA license within 60 days.
• Successful completion of a basic phlebotomy program or related experience.
• Certificate in phlebotomy preferred.
• MVR-compliant driving record required.
• Driver Safety Training every 2 years.
• Medical terminology knowledge preferred.
• MS Office and keyboarding skills preferred.

Responsibilities

• Provide front-line customer service for the laboratory.
• Collect blood samples via venipuncture, finger, and heel sticks.
• Process specimens per guidelines; maintain temperature for accuracy.
• Register patient demographics into LIS accurately.
• Enter physician orders into LIS on correct patient accounts.
• Rotate to multiple CCHC Laboratories sites within region.
• Communicate results and confirm specimen identity with physicians.
• Handle specimen problems and inform supervisor as needed.
• Occasional stat draws at nursing homes or physician offices.
• On-call rotation per contract.
• Restock supplies and maintain phlebotomy areas.
• Maintain safety and cleanliness of drawing rooms.
• Collaborate with laboratory staff and other departments.
• Provide service excellence to patients and colleagues.
• Perform other duties as directed by manager.

Skills

Phlebotomy

Customer service

Communication in English

Education

High school diploma

Phlebotomy certificate/training

Massachusetts Driver's License within 60 days

Tools

Microsoft Office

Job description

Purpose of Position: To provide quality patient care through the collection of laboratory specimens in accordance with established policies and procedures.

Description

• Provides good customer service as the front-line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members.
• Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks. Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24-hour urines.
• Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.
• Properly register patient demographic information into the laboratory information system. Data entry must be complete and accurate ensuring adequate information at time of service for services to be billed.
• Enter the physicians’ orders for lab work into the LIS accurately and on the correct patient account.
• Has basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance, and Medicare requirements for Medical Necessity.
• Has knowledge of working multiple CCHC Laboratories collection sites; minimum of 3 sites in order to cross over locations. Must be able to open and close each site.
• Communicates with clients via telephone to ensure proper specimen identity, correct patient information and proper diagnoses, as well as give physicians results on their patients.
• *Handles specimen problems with appropriate training, as well as informing a supervisor of a problem needing management involvement.
• *Performs an occasional stat draw at a nursing home, a patient home or physician office when designated by management.
• *On a rotation for On-Call per contract.
• Fills supply orders for clients and collection sites.
• Keeps phlebotomy areas well stocked, including the stock room.
• Provides daily maintenance and safety of all drawing rooms, including but not limited to cleaning workbenches and drawing chairs daily.
• Works as a team member with the entire CCHC Laboratories staff and with related laboratories, performing other related job duties as directed by a manager.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other related duties assigned by manager for departmental needs.

Functions/Tasks

• Patient/Customer Service
• Collects lab specimens/phlebotomy
• Processes lab specimens to be tested
• Admits patient information into LIS
• Order entry of lab tests
• Rotates to all CCHC Laboratories locations within region
• Handles specimen problems
• Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a CCHC Laboratory manager
• Fills supplies and stocking phlebotomy inventory

Qualifications

Patient Service Tech - Grade: CLAB6, Job Code: 911

• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver’s License upon hire. Must obtain Massachusetts State Driver’s License within 60 days of hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours or work experience where phlebotomy is a requirement of position.
• A certificate in phlebotomy or other field where phlebotomy training was required is preferred.
• Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria (will be obtained as a precondition to begin employment).
• Successfully complete CCHC Laboratories’ Driver Safety Training Program (and every 2 years thereafter).
• Knowledge of medical terminology preferred.
• Knowledge of Microsoft office suite and basic keyboarding skills preferred.

Schedule Details: 30/40 FLEX Hours Per Week, Rotating Days, Monday-Friday, 6 Hour Shifts with Flexible Start Times: 9a-3p, 9:30a-3:30p, 10a-4p, 10:30a-4:30p, 11a-5p, 11:30-5:30p. Saturday Rotation (No More Than Every Other Saturday), 6:30a-12:30p. Occasional Holidays. This position requires flexibility to perform mobile phlebotomy support and to work at any CCHCLS Lower Cape Patient Service Centers, based on operational need.

Organization : Cape Cod Healthcare Laboratory

Primary Location : Massachusetts-Orleans

Department : CLB-CLAB -Outreach

Annual/Hourly: Hourly

Hiring Pay Range: 20.46 - 31.16