Manager, Transfusion Services (Blood Bank and Donor Center)

Cape Cod Healthcare; Massachusetts; On-site; USD 120,000 - 145,000; Full time

Job summary

Cape Cod Healthcare is seeking a qualified professional to direct and oversee Blood Transfusion Services and donor collection programs at Cape Cod Hospital. The role demands a Bachelor's degree in clinical laboratory sciences and at least 5 years of related experience. Responsibility includes ensuring compliance with standards, recruiting donors, and managing staff. The position offers a competitive salary range of $120,000 - $145,000, and entails occasional evenings and weekends.

Qualifications

• 5 years of related experience, preferably in a blood center.
• Knowledge of Regulatory and accreditation requirements.
• Prior supervisory experience (preferred).
• Ability to work independently and in teams.

Responsibilities

• Oversee all aspects of Blood Transfusion Services and donor collection programs.
• Ensure compliance with accepted standards and practices for Blood Bank operations.
• Recruit and maintain relationships with donors.
• Evaluate quality of work performed and timely reporting of test results.

Skills

Excellent organizational skills

Interpersonal skills

Verbal communication skills

Written communication skills

Ability to analyze problems

Education

Bachelor’s degree in clinical laboratory sciences or related field

Master’s degree in laboratory science (preferred)

ASCP, NCA or equivalent certification

SBB certification (preferred)

Job description

Purpose of Position

To direct, coordinate, market, and oversee all aspects of Blood Transfusion Services, Donor collection programs throughout Cape Cod Hospital Laboratory and Cape Cod Healthcare facilities.

Description

• Assures the development, coordination, implementation and standardization of all policies, procedures, and practices of all Blood Bank operations at Cape Cod Healthcare’s laboratories. Provides services to meet all Cape Cod Healthcare patient needs in accordance with accepted standards and practices.
• Oversees all related operations of the Blood Donor Center/Program. Continually seeks means of marketing and expanding services. Continuously increases collections by growing internal database as well as external drives or mobile collections. Explores means of decreasing dependency on purchased blood from outside sources thereby decreasing costs
• Supervises the performance of procedures to obtain and provide data and blood products for use in patient diagnosis and treatment including but not limited to:
• procedures necessary to assure compatible blood for patients (e.g. blood typing, antibody screening and identification, crossmatching, etc.)
• oversees the preparation and dispensing of blood products for transfusion
• oversees the performance of serologic testing for use in the diagnosis and treatment of disease
• keeps current with and follows all Q.C. and instrument calibration policies and procedure
• helps perform instrument troubleshooting as necessary and preventive maintenance as scheduled as necessitated
• oversees the accurate transcription of completed test data for reporting
• Plans, organizes and provides services for assigned sections of the Blood Bank and Donor Center.
• Create and maintain employee scheduling in accordance with contract language.
• Orders and controls supplies and equipment. Monitors maintenance and repair of equipment.
• Coordinates and monitors quality control activities to ensure that standards and procedures are followed and recorded.
• Evaluates quality of work performed for accuracy and timely reporting of test results.
• Responsible for all aspects of blood donation, including marketing and donor recruitment.
• Responsible for oversight, set-up and maintaining fixed off site and mobile collections.
• Responsible to provide Blood Bank and Serology testing for CCH.
• Maintains technical competency in the donor center to assist staff as needed.
• Obtains health histories and physical exams.
• Phlebotomizes patient and donors
• Prepares and labels blood components and samples for testing.
• Accurately transcribes test data and other clerical functions.
• Recruits donors i.e. autologous and homologous.
• Maintains inventory of supplies
• Performs donor related clerical functions
• Makes recommendations and implements process improvement measures for quality and/or efficiency.
• Assists pathologists in maintaining programs including but not limited to: quality control, instrument maintenance, quality assurance and improvement and new methodologies development
• Reviews all donor paperwork for accuracy and completeness.
• Orients new hires and oversees training of all staff and evaluates work performance, according to the guidelines established for the department to determine employee competence
• Serves as a technical reference in for blood bank, donor room and hospital staff
• Recommends, develops, and maintains Quality Control, Quality Assurance, and Quality Improvement programs
• Maintains thorough understanding of CAP, AABB and FDA standards to ensure operational compliance with all regulatory agencies
• Maintains confidentiality of information deemed confidential in conjunction with CCH HIPAA regulations
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the Laboratory team in performing professional service to patients
• Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise
• Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans
• Performs other work related duties and activities as assigned or requested
• Ensures the satisfaction of all users of the departments' services, both internal and external and seeks to continually improve Customer Service satisfaction.
• Participates in the Laboratory's Quality Assurance program including the development of appropriate area monitors and Process Improvement activities
• Provides input to the operating and capital equipment expense budgets on time. Strives to operate section within allocated budget and submits monthly variance reports on time
• Interviews applicants and make recommendations for hiring
• Develops and maintains effective communication with assigned staff, co-workers, physicians and other hospital personnel or others who provide or receive laboratory services
• Conducts monthly sectional meetings of staff and records minutes
• Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise
• Maintains section reports and records as required by regulatory agencies
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers
• Challenges current working practices identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

Qualifications

• Bachelor’s degree (or higher) in clinical laboratory sciences area or any related field
• (Preferred) Master’s degree in laboratory science
• ASCP, NCA or equivalent certification
• (Preferred) SBB certification
• 5 years of related experience, preferably in a blood center
• Knowledge of Regulatory and accreditation requirements
• (Preferred) prior supervisory experience
• Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and implement appropriate solutions, and assimilate information quickly
• Ability to work independently while developing functioning teams among staff
• Excellent interpersonal, verbal and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors
• Required to travel to Donor sites throughout the region
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• Ability to write reports, business correspondence and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Schedule Details

Full-Time, Monday-Friday, Occasional Evenings, Weekends, & Occasional Holidays.

Organization: Cape Cod Hospital

Primary Location: Massachusetts-Hyannis

Department: CCH-Lab Admin

Annual/Hourly: Unassigned

Hiring Pay Range: 120000 - 145000