Patient Service Technician (Phlebotomist) Per Diem

Cape Cod Healthcare; Harwich (MA); On-site; USD 26,491 - 39,316; Part time

Job summary

Cape Cod Healthcare is seeking a Phlebotomist in Harwich, Massachusetts, to provide high-quality patient care through efficient lab specimen collection. This role requires excellent customer service skills, knowledge of phlebotomy techniques, and the ability to communicate effectively with patients and staff.

In this position, you will collect blood samples, process lab specimens, and ensure accuracy in data entry. The ideal candidate will have completed a phlebotomy program and possess a valid U.S. Driver’s License. A rotating schedule is required, including weekdays and no Sundays.

Qualifications

• Ability to read, write and communicate in English.
• Valid U.S. Driver’s License upon hire, with need for Massachusetts State License.
• Successful completion of a basic phlebotomy program.

Responsibilities

• Provide quality patient care through lab specimen collection.
• Communicate professionally with patients regarding specimen collection.
• Process and register lab specimens accurately.

Skills

Customer service

Phlebotomy techniques

Data entry

Communication

Education

High school diploma or equivalent

Certificate in phlebotomy or related field

Tools

Laboratory Information System (LIS)

Microsoft Office Suite

Job description

Overview

Purpose of Position: To provide quality patient care through the collection of laboratory specimens in accordance with established policies and procedures.

Description

• Provides good customer service as the front-line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members.
• Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks. Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24-hour urines.
• Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.
• Properly register patient demographic information into the laboratory information system. Data entry must be complete and accurate ensuring adequate information at time of service for services to be billed.
• Enter the physicians’ orders for lab work into the LIS accurately and on the correct patient account.
• Has basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance, and Medicare requirements for Medical Necessity.
• Has knowledge of working multiple CCHC Laboratories collection sites; minimum of 3 sites in order to cross over locations. Must be able to open and close each site.
• Communicates with clients via telephone to ensure proper specimen identity, correct patient information and proper diagnoses, as well as give physicians results on their patients.
• Handles specimen problems with appropriate training, as well as informing a supervisor of a problem needing management involvement.
• Performs an occasional stat draw at a nursing home, a patient home or physician office when designated by management.
• On a rotation for On-Call per contract.
• Fills supply orders for clients and collection sites.
• Keeps phlebotomy areas well stocked, including the stock room.
• Provides daily maintenance and safety of all drawing rooms, including but not limited to cleaning workbenches and drawing chairs daily.
• Works as a team member with the entire CCHC Laboratories staff and with related laboratories, performing other related job duties as directed by a manager.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other related duties assigned by manager for departmental needs.

Functions/Tasks

• Patient/Customer Service
• Collects lab specimens/phlebotomy
• Processes lab specimens to be tested
• Admits patient information into LIS
• Order entry of lab tests
• Rotates to all CCHC Laboratories locations within region
• Handles specimen problems
• Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a CCHC Laboratory manager
• Fills supplies and stocking phlebotomy inventory

Qualifications

• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver’s License upon hire. Must obtain Massachusetts State Driver’s License within 60 days of hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours or work experience where phlebotomy is a requirement of position.
• A certificate in phlebotomy or other field where phlebotomy training was required is preferred.
• Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria (will be obtained as a precondition to begin employment).
• Successfully complete CCHC Laboratories’ Driver Safety Training Program (and every 2 years thereafter).
• Knowledge of medical terminology preferred.
• Knowledge of Microsoft office suite and basic keyboarding skills preferred.

Schedule Details

Per Diem Hours, Rotating Days, Mon-Sat, 8-hr. Shifts between 6a-5:30p (i.e., 6a-2p, 7a-3p, 8:30a-4:30p, 9:30a-5:30p). Required Travel to Locations: Lower Cape CCHCLS Facilities, Patient Service Centers, Nursing Homes, and Home Draws. (No Sundays)

Organization: Cape Cod Healthcare Laboratory

Primary Location: Massachusetts-Harwich

Department: CLB-CLAB -Outreach

Annual/Hourly: Hourly

Hiring Pay Range: 19.23 - 28.54