Patient Service Specialist - SouthPark 8

Tryon Medical Partners; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Tryon Medical Partners in Charlotte, NC, is seeking a Patient Service Specialist to support intake and processing of patients at our SouthPark office. This full-time role runs Monday through Friday and focuses on welcoming patients, assisting with registration, and guiding them through the patient portal.

You will schedule appointments in athenaNet, collect payments, verify insurance, balance daily batches, and communicate with patients by phone and in person.

Qualifications

• Minimum of one year medical office or healthcare facility experience.
• E.H.R. and Scheduling experience.
• Experience serving customers in person and on the phone.
• Completion of Hepatitis B and Flu vaccine forms required.
• TB test required.
• High school diploma; some college preferred.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and paperwork at presentation.
• Greet patients and visitors professionally.
• Complete accurate registration of patients.
• Educate patients on portal usage and distribute marketing materials as needed.
• Collect co-payments and other payments per policies at Check-In.
• Process payments and generate receipts.
• Handle Check-Out collections for deductibles and coinsurance.
• Run Day End Review reports and balance batches.
• Answer inbound/outbound calls and direct callers appropriately.
• Schedule follow-up appointments.
• Record messages accurately and document in athenaNet.
• Verify patient eligibility and benefits daily.
• Work at multiple Tryon office locations as needed.

Skills

Customer service

Scheduling

Phone communication

Registration

Patient education

HIPAA knowledge

Education

High school diploma

Some college

Tools

AthenaNet

Job description

Patient Service Specialist - SouthPark

Job Summary

This position provides support with the intake and processing of patients presenting for care, and other relative activities.

(This is a full-time position that will support our SouthPark office, Monday to Friday)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
• Create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Work “Day End Review” report.
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
• Schedule follow-up appointments.
• Reconcile, balance, and close batches daily.
• Accurately record messages.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Work at different Tryon office locations as needed.
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
• Verify eligibility and benefits for all patients daily.
• Other duties as assigned.

Requirements

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.

Education

• High school diploma; some college preferred

Experience

• Minimum of one-year medical office or healthcare facility experience.
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
• Dexterity in hands and fingers.
• Ability to quickly respond to changing conditions and situations.
• Ability to concentrate on details.