Patient Care Coordinator - SouthPark Primary Care

Tryon Medical Partners; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider in Charlotte, North Carolina is seeking a full-time Patient Care Coordinator. The role involves coordinating appointments, helping patients with healthcare delivery, and ensuring timely communication between healthcare providers. Candidates should have at least a high school diploma, customer service skills, and experience in a medical office or healthcare setting. This position requires dedication to patient care and attention to detail in managing medical records and scheduling.

Qualifications

• Completion of Hepatitis B and Flu Vaccine Form required.
• Completion of TB test will be required.
• Minimum of one-year medical office or healthcare facility experience.

Responsibilities

• Schedule appointments and referrals.
• Follow up on referrals for timely completion.
• Assemble patients' health information.

Skills

Customer service skills

Attention to detail

EHR experience

Scheduling experience

Education

High school diploma

Some college preferred

Job description

Overview

General Job Summary: The Patient Care Coordinator is responsible for insuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.

(This is a full time position that will support the Primary Care team at SouthPark, Monday to Friday 8 am to 5 pm).

Primary Job Responsibilities/Tasks

Patient Coordination responsibilities

• Schedules ancillary appointments and referrals
• Follows-up on referrals and appointments to insure timely completion of physician orders
• Schedules physician return appointments
• Completes forms/requisitions as needed to complete the physician’s orders
• Obtains and sends patient medical records to support seamless care delivery
• Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care
• Obtains ancillary results on all physician orders in a timely manner
• Obtains referring provider clinic notes on all referred patients in a timely manner
• Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures
• Work at different Tryon office locations as needed
• Monitor and check assigned Athena boxes and other assigned boxes for coverage
• Other duties as assigned

Clinic Support responsibilities

• Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans
• Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment
• Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR
• Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information
• Obtains lab/X-ray reports, hospital notes, referral information, etc.
• Verifies insurance coverage and patient demographics
• Updates charts to ensure that information is complete and filed appropriately
• Ensures timely delivery of outside mail and communication to the physician

Requirements

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer
• Completion of TB test will be required

Education

• High school diploma; some college preferred

Experience

• Minimum of one-year medical office or healthcare facility experience
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
• Must be able to lift and support weight of 35 pounds
• Ability to concentrate on details
• Use of computer for long periods of time