Patient Service Specialist - Pineville

Tryon Medical Partners; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Tryon Medical Partners is seeking a front desk/medical office assistant to support patient intake, registration, and scheduling. You will greet patients, collect payments, educate on patient portal usage, and help with insurance verification while coordinating care across Pineville and other Tryon offices.

The role requires one year of medical office experience, EHR knowledge, and strong customer service skills in a fast-paced setting.

Qualifications

• Minimum of one year in a medical office or healthcare facility.
• Experience with E.H.R. and scheduling systems (AthenaNet).
• Ability to assist patients in person and by phone with professionalism.

Responsibilities

• Schedule appointments in athenaNet.
• Greet patients and visitors in a professional and welcoming manner.
• Register patients and educate on patient portal usage.
• Process co-pays and payment plans at Check-In/Check-Out.
• Balance and close daily batches; handle messages and calls.
• Assist with insurance eligibility and benefits verification.
• Support multiple Tryon office locations as needed.

Skills

Medical office experience

Customer service

Scheduling

AthenaNet

Education

High school diploma; some college preferred

Job description

Job Summary:

This position provides support with the intake and processing of patients presenting for care, and other relative activities.

(This is a full-time position that will support our Pineville office, Monday to Friday)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Schedule appointments in athenaNet
• Prepare new patient charts and/or paperwork at patient presentation
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment
• Create Credit Card on File Contracts at Check-In
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out
• Work “Day End Review” report
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers
• Schedule follow-up appointments
• Reconcile, balance, and close batches daily
• Accurately record messages
• Educate patients accurately and completely including utilizing the Patient Portal
• Document appropriately within athenaNet to ensure regulatory requirements are met
• Monitor and check assigned Athena boxes and other assigned boxes for coverage
• Work at different Tryon office locations as needed
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance
• Verify eligibility and benefits for all patients daily
• Other duties as assigned

Requirements:

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer
• Completion of TB test will be required

Education:

• High school diploma; some college preferred

Experience:

• Minimum of one-year medical office or healthcare facility experience
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
• Dexterity in hands and fingers.
• Ability to quickly respond to changing conditions and situations.
• Ability to concentrate on details