Patient Service Specialist - Matthews

Tryon Medical Partners; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Tryon Medical Partners seeks a Patient Service Specialist for the Matthews office to support intake, registration, scheduling, and front-desk duties. This is a full-time role Monday–Friday, 7am–4pm.

You will greet patients, verify insurance, collect payments, use athenaNet, and ensure accurate records. Prior medical office experience and vaccination requirements apply.

Qualifications

• High school diploma required; some college preferred.
• 1+ year medical office or healthcare facility experience is preferred.
• Experience serving customers in person and on the phone.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional manner.
• Complete registration process and ensure all fields are filled.
• Educate patients on using the patient portal and distribute materials.
• Collect co-payments, balances, and payments at check-in and check-out per policy.
• Balance and close daily batches and perform day-end reviews.
• Answer inbound and outbound calls and direct callers accordingly.
• Schedule follow-up appointments.

Skills

Customer service

Scheduling

Phone etiquette

Registration

AthenaNet experience

Education

High school diploma

Some college preferred

Tools

athenaNet

Job description

Patient Service Specialist - Matthews

Job Summary

This position provides support with the intake and processing of patients presenting for care, and other relative activities.

(This is a full-time position that will support our Matthews office, Monday to Friday, 7am to 4pm)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
• Create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Work “Day End Review” report.
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
• Schedule follow-up appointments.
• Reconcile, balance, and close batches daily.
• Accurately record messages.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Work at different Tryon office locations as needed.
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
• Verify eligibility and benefits for all patients daily.
• Other duties as assigned.

Requirements:

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.

Education:

• High school diploma; some college preferred

Experience:

• Minimum of one-year medical office or healthcare facility experience.
• E.H.R. and Scheduling experience.
• Experience serving customers in person and on the phone

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
• Dexterity in hands and fingers.
• Ability to quickly respond to changing conditions and situations.
• Ability to concentrate on details.