Patient Service Specialist - Psychological Services - Full Time

Home Health; Burlington (VT); Hybrid; USD 42,000 - 54,000; Full time

Job summary

UVM Health is seeking a Patient Service Specialist to enhance the patient experience by delivering compassionate, reliable administrative support in a clinic setting. The role supports care teams, handles scheduling, referrals, and records to ensure smooth clinic operations.

Ideal candidates will have proven customer service experience in a clinical or administrative environment and be comfortable with intake, triage, and onboarding processes. This is a hybrid position with on-site requirements.

Qualifications

• Proven customer service experience required.
• Experience in a clinical and/or administrative setting preferred.

Responsibilities

• Handle intake and triage of patient referrals to support continuous care clinic operations.
• Assist with patient scheduling and waitlist management to ensure timely access to care.
• Process prior authorizations and help provide cost estimates for patient care.
• Manage referrals and records related to clinic operations and waitlists.
• Support onboarding materials and documents for staff and trainees.

Skills

Customer service

Administrative support

Healthcare setting experience

Communication skills

Education

High School diploma

Administrative/medical sciences coursework (preferred)

Job description

JOB DESCRIPTION:

The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high-quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.

EDUCATION:

H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.

EXPERIENCE:

Proven customer service experience required. Experience in a clinical and/or administrative setting preferred.

ADDITIONAL INFORMATION:

Ideal candidates will have previous experience with supporting a continuous care clinic (i.e weekly or biweekly therapies) that serves people with mental health conditions. Candidates with past experience and/or a desire to support a growing clinic with needs in intake and triage of patient referrals, active waitlist management, patient scheduling, and innovative clinic flow processes and procedures will be prioritized.

This is a hybrid position and some remote work, as well as at least two days on site in the clinic will be required in the position.

Other duties may also include and are not limited to:

• Managing consult requests and referrals for our inpatient consult services
• Maintaining records related to referrals and waitlists
• Completing prior authorizations and facilitating access to estimates for costs of care for patients
• Purchasing materials and supplies for department, sending and receiving faxes, mail, and other on-site responsibilities that facilitate clinic operations
• Creating orientation materials and process documents for the psychology training program and for staff
• Contributing to onboarding of new hires and trainees