Patient Service Specialist - Primary Care Family Medicine

MaineHealth; Rockport (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

MaineHealth is seeking a Patient Service Specialist to manage patient scheduling and referral needs. The role involves verifying insurance, managing administrative tasks, and ensuring quality patient service. Join a supportive healthcare team offering flexible benefits and a commitment to professional growth.

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• Six months of medical office experience required.

Responsibilities

• Verifies insurance and obtains prior authorization.
• Manages administrative work queues and patient scheduling.
• Tracks visit count and provides documentation to insurance.

Skills

Computer Skills

Education

High School Diploma or GED

Job description

For a limited time, MaineHealth is offering a $3,000 sign-on paymentfor Patient Service Specialists!

Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Specialist position. Bonus amount prorated for part-time hires and per diem hires are ineligible.Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Summary:

The Patient Service Specialist role ensures patient scheduling and referral needs are met while assisting in the general administrative and patient service needs of the practice.

Responsibilities:

• Verifies insurance and obtains prior authorization as required prior to appointment.
• Manages administrative work queues in a timely manner, inclusive of incoming and outgoingreferrals, clinical preparation and medical record management
• Generates operational reports
• Participates in quality and practice improvement activities
• Sends appropriate records to specialty practices and schools.
• Works with clinical staff to track visit count and provide documentation to insurancecompanies as needed for additional visits.
• Maintains patient waitlist, monitors “no-shows” and cancellations, and schedulesappropriately due to cancellation.
• Schedules appropriate procedures, testing and/or imaging, and following up with patient toensure all testing and imaging is complete prior to appointment
• Troubleshoots patient complaints and concerns as appropriate

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Zachary T. Avelino at [e-mail]