Family Partner

Lawrence Partnership; Methuen (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading non-profit organization in Massachusetts is seeking a Family Partner to support children and families in navigating behavioral health and social needs. The role involves collaboration with care teams, community outreach, and advocacy for underserved populations. Candidates should possess a high school diploma and a commitment to serving vulnerable communities, with opportunities for professional growth and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Growth opportunities

Tuition reimbursement

Qualifications

• Commitment to serving underserved populations and helping families navigate healthcare systems.
• Valid Massachusetts driver’s license and reliable transportation.
• Ability to comply with HIPAA laws and accreditation standards.

Responsibilities

• Collaborating with care teams to set and achieve youth treatment goals.
• Facilitating referrals to community resources and serving as primary contact.
• Engaging in community outreach activities.

Skills

Advocacy

Community Outreach

Communication

Problem Solving

Education

High school diploma or GED

Associates or Bachelor’s degree in social or human services

Job description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site, mission-driven non-profit organization employing over 700 staff members. Its primary focus is providing high-quality patient care to residents throughout the Merrimack Valley. Recognized nationally as a leader in community medicine—including family practice, pediatrics, internal medicine, and geriatrics—GLFHC operates clinical sites across the service area and sponsors the Lawrence Family Medicine Residency program.

The Family Partner is responsible for addressing behavioral health (BH) and high-risk social needs (HRSN) of children, youth, and families attributed to the ACO population at the Health Center. This role involves serving as a patient and family advocate, acting as a primary liaison and point of contact for ACO patients enrolled in CBHI, Family Resource Centers, and educational settings. The Family Partner collaborates with internal stakeholders such as care managers, primary care clinicians, and integrated care teams. The position requires on-site presence at least monthly, with availability for virtual engagement with patients, families, and external service providers. The Family Partner provides expertise to engage families, address challenges, and remove barriers, including coaching parents on navigating children's mental health systems.

Responsibilities include:

1. Collaborating with care teams and external providers to set and achieve youth treatment goals, including guiding families and helping access community resources.
2. Facilitating and coordinating referrals to CBHI, Family Resource Centers, schools, and early childhood programs, serving as the primary contact and relationship manager.
3. Engaging in community outreach activities as assigned.
4. Participating in regular meetings with CBHI, FRC, educational, early intervention staff, leadership, and cohorts.
5. Maintaining a roster of patients enrolled in CBHI programs.
6. Assisting clients in accessing services such as transportation, housing, food, clothing, and other necessities.
7. Interacting with multidisciplinary teams to address and remove barriers for patients and families.
8. Meeting regularly with clinical providers, Nurse Care Coordinators, and other team members.
9. Providing feedback and maintaining communication with community providers regarding clients’ social situations.
10. Participating in care team meetings and case conferences with external stakeholders.

Qualifications:

• High school diploma or GED required.
• Associates or Bachelor’s degree in social or human services preferred.
• Commitment to serving underserved and vulnerable populations and helping families navigate complex healthcare systems.
• Valid Massachusetts driver’s license and reliable transportation.
• Ability to comply with HIPAA laws and accreditation standards.

Additional Information:

GLFHC offers a comprehensive benefits package, growth opportunities, and tuition reimbursement.

Equal Opportunity Employer
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