Patient Service Specialist - On-Site Augusta

Bonney Staffing; Augusta (ME); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Prescription coverage

Benefits after permanent hire

Job summary

Bonney Staffing is hiring a Patient Service Representative for a busy medical practice in Augusta, ME. You will be the welcoming face at the front desk and ensure smooth patient interactions throughout the visit.

You will greet patients, manage check-in/check-out, answer calls, schedule appointments, verify insurance, and assist with vision plan authorizations. This on-site role offers daytime hours Monday–Friday and a supportive team environment.

Qualifications

• Experience delivering patient-facing front desk service is preferred.
• Demonstrates HIPAA confidentiality and professional conduct.
• Strong phone etiquette and customer service mindset.

Responsibilities

• Greet patients and manage check-in/check-out procedures.
• Answer multi-line phone systems with professionalism.
• Schedule and reschedule patient appointments to optimize flow.
• Verify insurance details and assist with vision plan authorizations.
• Maintain an organized, professional front desk area.

Skills

Customer service

Phone etiquette

HIPAA compliance

Organizational skills

Tools

Scheduling software

Data entry

Online portals

Job description

Bonney Staffing is hiring a Patient Service Representative for a busy medical practice in Augusta, ME. You will be the welcoming face at the front desk and ensure smooth patient interactions throughout the visit.

You will greet patients, manage check-in/check-out, answer calls, schedule appointments, verify insurance, and assist with vision plan authorizations. This on-site role offers daytime hours Monday–Friday and a supportive team environment.