Patient Service Rep - 843133

Bonney Staffing; Augusta (ME); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Prescription coverage

Benefits after permanent hire

Job summary

Bonney Staffing is hiring a Patient Service Representative for a busy medical practice in Augusta, ME. You will be the welcoming face at the front desk and ensure smooth patient interactions throughout the visit.

You will greet patients, manage check-in/check-out, answer calls, schedule appointments, verify insurance, and assist with vision plan authorizations. This on-site role offers daytime hours Monday–Friday and a supportive team environment.

Qualifications

• Experience delivering patient-facing front desk service is preferred.
• Demonstrates HIPAA confidentiality and professional conduct.
• Strong phone etiquette and customer service mindset.

Responsibilities

• Greet patients and manage check-in/check-out procedures.
• Answer multi-line phone systems with professionalism.
• Schedule and reschedule patient appointments to optimize flow.
• Verify insurance details and assist with vision plan authorizations.
• Maintain an organized, professional front desk area.

Skills

Customer service

Phone etiquette

HIPAA compliance

Organizational skills

Tools

Scheduling software

Data entry

Online portals

Job description

Make a Difference in Patient Care - Urgently hiring in Augusta! Job Title: Patient Service Representative Pay: $17.00/hr Hours: Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–2:00 PM Start Date: ASAP

Looking for a rewarding opportunity to provide excellent patient care? Join a busy medical practice as a Patient Service Representative in Augusta, ME and make an impact every day.

As a Patient Service Representative, you'll be the welcoming face of the practice, ensuring smooth patient interactions and efficient front desk operations. You'll work closely with the administrative team to deliver exceptional service and help keep the practice running seamlessly.

What You’ll Do

• Greet patients warmly and manage check-in and check-out procedures
• Answer multi-line phone systems with professionalism and courtesy
• Schedule and reschedule patient appointments to optimize patient flow
• Verify insurance details and assist with vision plan authorizations
• Maintain an organized and professional front desk area

What You’ll Bring

• Excellent customer service and phone etiquette skills
• Basic computer proficiency, including data entry, scheduling, and online portals
• Knowledge of HIPAA regulations and confidentiality requirements
• Strong organizational skills and a professional, patient-focused approach

Why Join Us in Augusta?

• Be part of a supportive team focused on excellent patient care
• Enjoy affordable health and prescription coverage with no waiting period.
• Benefits offered by the employer once hired permanently.

Location & Schedule

This position is on-site in Augusta and offers a Monday through Friday schedule with daytime hours.