Patient Service Specialist, Lincoln (5H)

Memorial Health; Lincoln (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Memorial Health is seeking a detail‑oriented front desk associate to support daily medical office operations including billing, collecting, and patient interactions. You will answer calls, route triage inquiries, schedule appointments, and register patients.

The role requires a high school diploma or equivalent, prior medical office or customer service experience, and solid computer/typing skills. Candidates must work on-site and follow HIPAA guidelines.

Qualifications

• High school diploma or equivalent required.
• Previous work in a medical office and/or customer service preferred.
• Computer experience and typing skills required.

Responsibilities

• Assist clinic in meeting goals for quality and patient satisfaction.
• Communicate patient needs through the EHR tasking system.
• Schedule and coordinate patient appointments.
• Register patient demographics and insurance accurately.
• Determine copay, registration conversation, and insurance to bill.
• Assist in accounts receivable and cash management duties.

Skills

Communication skills

Customer service

Typing

Data entry

Medical office experience

Education

High school diploma or equivalent

Tools

EHR familiarity

Job description

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type

On-site

Job Description Summary

Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.

Education

High school graduate or equivalent required.

Experience

Previous work experience in a medical office and/or customer service position preferred. Previous experience dealing directly with the public in person and on the phone preferred. Computer experience and typing skills required.

Other Knowledge/Skills/Abilities

Strong written and verbal communication skills required. Ability to multi-task and prioritize required. Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills.

Responsibilities/Duties

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction.
• Communicates patients’ needs through the tasking mechanism of the electronic health record.
• Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments.
• Reviews new patient requests.
• Appropriately triages patients in urgent/emergency situations over phone or in person.
• Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.
• Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance.
• Utilizes a variety of external websites to confirm patient’s eligibility.
• Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.
• Collects patient financial responsibility at the time of registration, including current and past due balances.
• Determine and provide age appropriate documentation to be completed by each patient.
• Obtains and validates proper consent for patient treatment.
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.
• Reviews and corrects demographics/insurance errors.
• Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.
• Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities.
• This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA.
• Applies the Minimum Necessary Standard when accessing protected health information.
• Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Pay Transparency

$16.00 - $23.64

Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

• paid time off
• 401(k) match
• health/ dental/ vision insurance options

All benefits can be found at https://jobs.memorial.health/about/benefits/

Accommodation

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.