Patient Service Specialist, Lincoln (5H)

Memorial Home Services; Lincoln (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Memorial Home Services is seeking an organized medical office receptionist to support daily office functions including billing, patient registration, and front-desk triage. You will answer calls, schedule appointments, and assist with insurance verification and payments, contributing to a positive patient experience.

The role requires high school diploma, strong communication skills, and familiarity with electronic health records.

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize is required.
• Typing skills and computer experience are required.
• Candidates must pass Listening Skills, Data Entry, and Office Skills assessments during the interview.

Responsibilities

• Assist clinic in meeting goals related to quality and patient satisfaction by guiding visitors and patients in person and over the phone.
• Schedule and coordinate patient appointments; triage urgent situations as needed.
• Register patient demographics and insurance accurately; verify eligibility on external sites.
• Handle front-line billing tasks and monitor accounts receivable with team support.
• Process incoming mail and files; scan records and perform quality audits when requested.
• Perform opening/closing day duties, run reports, and manage cash when needed.
• Ensure compliance with HIPAA and clinic policies and safety standards.

Skills

Communication

Multitasking

Typing

Computer skills

Education

High school diploma

Tools

EHR system

Job description

Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.n

Education:

• High school graduate or equivalent required.

Experience:

• Previous work experience in a medical office and/or customer service position preferred.
• Previous experience dealing directly with the public in person and on the phone preferred.
• Computer experience and typing skills required.

Other Knowledge/Skills/Abilities:

• Strong written and verbal communication skills required.
• Ability to multi-task and prioritize required.
• Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills.

Responsibilities/Duties

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility. Determines appropriate copay, registration conversation, and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration, including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment.
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.