Part-Time Patient Access Specialist

Boys Town; Lincoln (NE); Hybrid; USD 22,000 - 30,000; Part time

Job summary

Boys Town Lincoln Clinic is seeking a Part-Time Patient Access Specialist to greet and register patients, collect demographics and eligibility data, and coordinate pre-authorization steps. The role involves handling calls for scheduling, registrations, and financial counseling in a busy clinic environment.

Responsibilities include ensuring accurate benefit information, collecting co-pays, and guiding patients through the admissions and authorization process.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) certification within 120 days of hire.
• Minimum of 3 years’ experience in a clinic/hospital setting preferred.
• Knowledge of Explanation of Benefits (EOB) preferred.
• Excellent verbal/written communication with physicians, patients and families.

Responsibilities

• Provides excellent customer service to individuals presenting for clinic care, admissions or direction.
• Maintains communication and rapport with all contacts, documenting discussions in applicable systems.
• Obtains and communicates accurate benefit information and eligibility, including pre-determination/pre-authorization.
• Verifies demographics and follows established protocols for data collection.
• Coordinates bed assignment/resource availability with Medical Unit Manager/Director.
• Notifies arrival of surgical patients and provides transport assistance as needed.
• Monitors waiting areas, ensuring a clean, safe environment.
• Handles incoming calls for scheduling, pre-registration, nurse calls, refills, referrals, and financial counseling.
• Assists in coordinating interpretive services as needed.
• Opens/closes clinic locations and manages security systems.
• Collects co-payments and processes payments; prepares daily deposits.
• Communicates about scheduling, authorization, and financial issues; assists with Financial Assistance referrals.
• Confirms guardianship status and collects required consents.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Phone etiquette

EMR knowledge

Insurance terms

Cash handling

Education

High school diploma or equivalent

Basic Life Support (BLS) certification

Tools

EMR systems

Card processing

Job description

## Part-Time Patient Access SpecialistApply: Lincoln Clinic - 575 South 70th Street, Suite 300: Part time: Posted Today: REQ-2026-9431Serves as a patient advocate and resource through the scheduling, pre-registration, registration, admitting/discharge and authorization process. Greets, screens and checks in patients, families vendors and visitors in a professional manner while working to exceed customer service expectations. Pre-registers current and prospective patients which includes: performing verification of demographic and insurance eligibility/benefit information, identifying and communicating out of pocket liability, providing cost estimations as well as attempting to collect in advance or at time of service as well as making referrals to Patient Financial Counselor for self-pay or inability to pay.## SCHEDULE:* Lincoln Clinic: 575 S 70th St**:** Flexible Hours,20hrs/week**MAJOR RESPONSIBILITIES & DUTIES:*** ## Provides excellent customer service to any individuals presenting for clinic care, surgery, admissions or in need of direction by being able to assist any who present to their Access location with their admitting, registration/check-in, collections or other needs as identified.* ## Maintains excellent communication and positive rapport with all points of contact which include internal and external entities, documenting pertinent discussions and details of correspondence in all applicable systems to provide tracking and point of reference.* ## Responsible for obtaining and communicating accurate benefit information and eligibility, pre-determination/pre-authorization as well as detailed benefit and patient liabilities per insurance company requirements and established time frames, i.e. online vs. telephone to ensure credible coverage and benefits are in place.* ## Follows established protocols and procedures for verification and collection of pertinent demographics.* ## Communicates with Medical Unit Manager or Director to determine bed assignment and resource availability at time of admission if not performed in advance of patient presentation.* ## Communicates arrival of surgical patients following registration or admission providing transport assistance as needed to pertinent care unit.* ## Monitors patient care waiting areas, being situationally aware of setting to ensure a clean, safe and comfortable environment for anyone presenting to BTNRH.* ## Processes incoming calls both internal and externally to aid in services which may include but are not limited to: scheduling, pre-registration, processing nurse call information, pharmacy refills and referral requests, physician and/or staff paging needs, financial counseling queries, admission/discharge notifications as well as vetting special requests and questions as needed.* ## Assists in coordinating and scheduling interpretive services as identified needed.* ## Responsible for opening and closing of clinic/admission locations ensuring security systems are utilized as directed.* ## Works to collect co-payment and payment on account at time of service and is responsible for preparing daily bank deposits at appropriate intervals, carefully following payment and cash controls as directed.* ## Communicates in a positive and professional manner with the patient / guarantor on any scheduling, registration, authorization or financial issues, including assisting with Financial Assistance application or referrals,* ## Confirms legal guardianship status when applicable, obtaining legal guardianship documentation and consents.## ## **KNOWLEDGE, SKILLS, AND ABILITIES:*** ## Ability to apply knowledge of electronic medical records, charts and medical terminology.* ## Knowledge of insurance terms, reimbursement procedures, rates and policies related to medical terminology.* ## Ability to maintain petty cash funds, make change and process credit cards.* ## Ability to give attention to detail and follow established standards and procedures.* ## Knowledge of Explanation of Benefits (EOB), CPT, HCPC and Diagnosis Codes.* ## Must have excellent verbal/ written communication skills to communicate effectively with physicians, clinicians, patients and families.* ## Knowledge of telephone etiquette required.* ## Ability to handle multiple tasks at a time.## ## **REQUIRED QUALIFICATIONS:*** ## High school diploma or equivalent required.* ## Basic Life Support (BLS) certification within 120 days of transfer or hire required.## ## **PREFERRED QUALIFICATIONS:*** ## Minimum of 3 years’ experience working in a clinic and/or hospital setting preferred.* ## Knowledge of Explanation of Benefits (EOB) preferred.* ## Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.* ## Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.## ## **PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:*** ## Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.