Patient Service Specialist - Front End

ccf; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist - Front End to join the Registration-Weston Hospital team. You will help patients, families and visitors with scheduling, pre-registration, MyChart enrollment, and visit preparations while delivering a welcoming, patient-centered experience.

The role supports front-end technology use, ensures accurate data entry, and coordinates interpreter services in a fast-paced hospital setting.

Qualifications

• High School Diploma or GED with two years of relevant experience.
• Associate's Degree with one year of relevant experience.
• Bachelor's Degree.
• Working knowledge of PC window applications to input and retrieve data.
• Ability to perform basic math for processing insurance co-pays.

Responsibilities

• Deliver an exceptional patient, family and visitor experience from entry to departure.
• Assist with scheduling, pre-registration, MyChart enrollment, and visit preparations.
• Support front-end technology to promote understanding and comfort with digital tools.
• Enter and verify patient information and insurance details accurately.
• Coordinate interpreter services scheduling and arrival/ departure desk activities.

Skills

Excellent communication

Organizational skills

Bilingual Spanish

Medical terminology knowledge

Typing 30 wpm

Medical customer service

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist - Front End

Location

Weston

Facility

Florida Weston Hospital

Department

Registration-Weston Hospital

Job Code

000667

Shift

Days

Schedule

7:00am-5:30pm

Job Details

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works 7:15am to 5:30pm.

A caregiver who excels in this role will:

• Provide a comprehensive , proactive and "Patients First" experience for patients and visitors .
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Process the workflow for the day.

Minimum qualifications for the ideal future caregiver include:

• High S chool D iploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an A ssociate's D egree and one year of experience
• OR a B achelor's D egree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays
• Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
• Medical office system experience
• Customer service experience in a medical setting
• Bilingual Spanish language skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.