Patient Service Specialist

ccf; Westlake (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Cleveland Clinic Health System in Westlake is hiring a Patient Service Specialist. This role supports patient registration, scheduling, insurance verification and co-pay collection while delivering a high level of service in a fast-paced environment.

You will assist patients, families and visitors, ensure accurate data entry, and educate patients about MyChart and Appointment Pass. Training and growth opportunities are provided in a respected healthcare system.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• Associate's Degree and one year of experience with healthcare or customer service preferred.
• Bachelor's Degree may substitute for experience.
• Demonstrated experience in providing exceptional customer services and conflict resolution.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming, professional environment and ensure stellar patient experiences.
• Registration, scheduling, triage, insurance verification and co-pay collection.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Communication

Conflict resolution

Phone etiquette

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

MyChart

Appointment Pass

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist

Location

Westlake

Facility

Childrens Therapy Services Westlake

Department

Therapy Services-Children's Institute

Job Code

B15028

Shift

Day/Evening Rotation

Schedule

7:00am-7:00pm/6:30am-6:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from phone triage, registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works full time from 7:00 a.m. - 6:00 p.m. You must be able float between all Children's Institute locations, including: Middleburg Heights, Cuyahoga Falls, Westlake, Beachwood and Medina as needed.

Key Responsibilities

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree
• Demonstrated experience in providing exceptional customer services and conflict resolution

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements

Dexterity sufficient to operate a PC and other office equipment.

Requires extended periods of standing, walking or sitting.

Good visual acuity through normal or corrected vision.

Must be able to navigate various locations and function in a fast-paced, hectic environment.

Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.