Patient Service Specialist, Float Pool (Salt Lake)

Intermountain Healthcare Inc.; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health seeks a Patient Service Representative to be the first point of contact for patients, delivering exceptional customer care and helping with intake and care processes. The role emphasizes accurate data collection, secure communication, and coordination across clinics in Salt Lake City and surrounding locations.

The position features a float pool across multiple clinics, with an entry hourly rate and opportunities to support patients through registration, scheduling, and

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI).

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming and updating demographic data.
• Assists patients in completing forms to meet regulatory and billing needs prior to receiving clinical care.

Skills

Customer service

Interpersonal communication

Privacy/PHI protection

Teamwork

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health seeks a Patient Service Representative to be the first point of contact for patients, delivering exceptional customer care and helping with intake and care processes. The role emphasizes accurate data collection, secure communication, and coordination across clinics in Salt Lake City and surrounding locations.

The position features a float pool across multiple clinics, with an entry hourly rate and opportunities to support patients through registration, scheduling, and