Patient Service Specialist, Float Pool

Trinity Health Mid-Atlantic; Boise (ID); On-site; USD 38,000 - 46,000; Full time

Job summary

Saint Alphonsus Health System is seeking a friendly Patient Service Representative to join our Float Pool team across SAMG Medical Clinics in the Treasure Valley. You will support front-desk activities, handle patient check-ins, co-pays, and scheduling while providing empathetic service to patients and families.

The role requires strong communication, accuracy, and the ability to work with physicians and staff to coordinate care.

Qualifications

• Previous customer service experience required.
• Healthcare experience preferred.

Responsibilities

• Check in patients for appointments and collect co-pays.
• Answer phones and take messages accurately.
• Schedule appointments and verify insurance eligibility.
• Update patient information in EPIC.

Skills

Customer service

Healthcare experience

EHR experience

Medical terminology

Process improvement

Education

High School Diploma or equivalent

Job description

Saint Alphonsus Health System is seeking a friendly Patient Service Representative to join our Float Pool team across SAMG Medical Clinics in the Treasure Valley. You will support front-desk activities, handle patient check-ins, co-pays, and scheduling while providing empathetic service to patients and families.

The role requires strong communication, accuracy, and the ability to work with physicians and staff to coordinate care.