Patient Service Specialist - ED - La Jolla

Scripps Health; San Diego (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Retirement options

Career development

Job summary

Scripps Health is seeking a Patient Service Specialist - ED to join the Access Services/ED team at Scripps Memorial Hospital La Jolla. You will be on the front line, registering patients, handling insurance steps, and guiding them through check-in and payment processes.

The role emphasizes customer service, accuracy, and collaboration with clinicians and payers, with a night shift that includes weekends and holidays. Full-time position with comprehensive benefits.

Qualifications

• Proficiency in computer applications; strong math skills; ability to handle monies.
• Excellent communication and customer service.
• Strong organizational and analytical abilities; problem-solving.
• Adaptable, able to prioritize and meet deadlines.

Responsibilities

• Gather information for accurate registration including MRN, referrals, and payments.
• Route messages and handle billing inquiries.
• Manage patient check-in/out, verify identity and update demographics.
• Verify insurance coverage and collect patient responsibility.
• Schedule and reschedule appointments per guidelines.
• Assist in department reporting and communications.
• Support clinical staff and patient care team.

Skills

Computer proficiency

Mathematical skills

Money handling

Communication

Customer service

Organizational skills

Analytical skills

Time management

Job description

This is a Full-Time position (72 hours per pay period) with a Night Shift schedule (includes some weekends and holidays), located at our Scripps Memorial Hospital La Jolla.

• You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Memorial Hospital La Jolla as a Patient Service Specialist - ED in the Access Services/ED department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

• 2 years of experience in a customer service or healthcare/medical office environment.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job : Business Office

Primary Location : Central San Diego County-LA JOLLA-SCRIPPS MEMORIAL HOSPITAL LA JOLLA

Work Locations : SCRIPPS MEMORIAL HOSPITAL LA JOLLA 9888 GENESEE AVE LA JOLLA 92037

Job Posting : Sep 9, 2026, 5:42:50 PM

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

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