Patient Service Specialist - Children's Rehab Therapy

Cleveland Clinic; Medina (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare organization as a Patient Service Specialist, where you'll provide exceptional patient care and support. This role involves scheduling, registration, and ensuring a welcoming environment for patients. Ideal candidates have strong communication skills and experience in customer service.

Qualifications

• 2 years of experience in patient registration or customer service.
• Knowledge of medical terminology preferred.

Responsibilities

• Deliver exceptional patient experiences from scheduling to visit preparations.
• Perform patient registration and insurance verification tasks.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

EPIC

PC Skills

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, from initial introduction to the final "Goodbye." You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

**A caregiver in this position works from 7:00AM - 6:00PM.**

A caregiver who excels in this role will:

+ Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.

+ Investigate, triage and resolve patient issues using the established HEART model.

+ Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

+ Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

+ Enter and maintain confidential patient information.

+ Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree

Preferred qualifications for the ideal future caregiver include:

+ Knowledge of medical terminology

+ EPIC experience

+ Computer skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

**Physical Requirements:**

+ Dexterity sufficient to operate a PC and other office equipment.

+ Requires extended periods of standing, walking or sitting.

+ Good visual acuity through normal or corrected vision.

+ Must be able to navigate various locations and function in a fast-paced, hectic environment.

+ Ability to lift and transport up to 25 pounds.

**Personal Protective Equipment:**

+ Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities