Patient Service Specialist

Cleveland Clinic; Cleveland (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Cleveland Clinic Main Campus in Cleveland is seeking a Patient Service Specialist to join a world-class care team. You will welcome patients, handle registration, triage calls, verify insurance and support scheduling to ensure smooth visits.

This role emphasizes outstanding customer service, accurate data entry, privacy compliance and teamwork with care providers across departments. Shifts are Days, 7:00am-5:00pm, aligned with a proactive, patient-centered work environment at the Cleveland

Qualifications

• Must have a high school diploma or GED with 2 years of related experience, or an associate's/bachelor's degree.
• Two years of patient registration, scheduling, insurance processing or customer service experience.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Create a welcome and professional environment, interact with patients.
• Perform patient registration, visit prep, telephone triage, insurance verification, co-pay collection, scheduling.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Facilitate billing functions, meet compliance and quality standards.
• Support and adhere to compliance policies and procedures.

Skills

Knowledge of medical terminology

Strong customer service

Typing 30 wpm

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Job Code

B15028

Shift

Days

Schedule

7:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside a passionate and dedicated team, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works Monday-Friday, shifts could vary from 7:00AM - 5:00PM.

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Facilitate billing functions, accurately meeting compliance and organizational quality and productivity standards.
• Support and adhere to compliance policies and procedures.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree
• Two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Strong customer service background
• Ability to type a minimum of 30 words per minute

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment
• Standing, walking or sitting for extended periods
• Good visual acuity through normal or corrected vision
• Ability to navigate various locations and function in a fast-paced, hectic environment
• Ability to lift and transport up to 25 pounds

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.